What are the responsibilities and job description for the Permit Review Coordinator position at King County?
JOB
In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of Permit Review Coordinator in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division. If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup. The Permit Review Coordinator facilitates and helps administer King County permitting codes, policies, and procedures. They are the first point of contact applicants have and are setting the expectation for the customer experience. This is a hybrid position that is primarily telecommuting with a rotating schedule in the office.
EXAMPLE OF DUTIES
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. Permit Application Screening, Intake, and issuance: Research property records; read and interpret maps, plans, and legal descriptions.Provide answers to customer’s questions regarding King County permitting codes, policies, and procedures.Screen permit applications for completeness based on a specific criterion for building, fire, and land use permit types.Explain, calculate, and collect permit fees from customers.Accurately and efficiently use permitting software, online portals, and available technology tools to receive, screen, route, and track application from intake to permit issuance.Work closely with all levels of staff in King County to accomplish primary objectives.Follow up with applicants at various permitting stages; compile and process notifications; ensure permit tracking systems are updated accurately throughout the permitting process.Perform quality assurance of approved permits, verify fees and permit requirements, prepare issuance packages, and issue permits.Customer Service: Provide helpful and respectful customer service to citizens and County employees.Answer a high volume of customer inquiries electronically, by phone, and/or in person in accordance with the division's available customer service options.Explain application submittal requirements, application procedures, permitting processes and timelines.Help customers who are upset or angry by communicating in a positive and professional manner.Track customer inquiries in electronic CRM system and ensure appropriate follow up with customers is completed.Other duties: Collaborate with workgroup and Division staff working toward continuous improvement of customer services.Maintain Permitting records in accordance with policies and procedures.This position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff to be prepared to support all functions of the workgroup and the Division.Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor.
SUPPLEMENTAL INFORMATION
Applicants who pass the initial screening will be invited to participate in a 15-minute phone interview the week of April 10, 2025. If selected to move forward after the phone interview, you will be invited for a virtual interview the week of April 17, 2025.We are currently filling three (3) career service positions.This recruitment may be used to fill vacancies for up to 6 months, including career service, short-term temporary (STT), term-limited temporary (TLT) and/or special duty assignment (SDA) opportunities.Who May Apply: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.Forms and Materials: A completed King County Application is required. We highly recommend that you also provide a cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge, and skills for the position.Selection Process: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted.Work Schedule: The work week is normally Monday through Friday, 7:00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This position is non-exempt from the provisions of the Fair Labor Standard Act and is eligible for overtime pay, with prior supervisor approval.Emergency Designation Status: This position has been designated as: Non-Mission Critical - Employees who staff county functions or services that may be delayed, suspended, or diverted in an emergency while essential functions are prioritized Mission Critical.Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.Union Membership: PROTEC17 Work Location: The work associated with this position will be performed through a hybrid work schedule of teleworking, onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division's available customer service options. Employees will have access to shared workspaces at various King County facilities. Your primary onsite workspace will be at 919 SW Grady Way, Suite 300, Renton, WA 98057.Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work in a hybrid environment. Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement. If you have any questions regarding this recruitment, please contact Alexis Harrold, HR Associate, by email at aharrold@kingcounty.gov, or by phone at 206-263-1094.
In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of Permit Review Coordinator in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division. If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup. The Permit Review Coordinator facilitates and helps administer King County permitting codes, policies, and procedures. They are the first point of contact applicants have and are setting the expectation for the customer experience. This is a hybrid position that is primarily telecommuting with a rotating schedule in the office.
EXAMPLE OF DUTIES
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. Permit Application Screening, Intake, and issuance: Research property records; read and interpret maps, plans, and legal descriptions.Provide answers to customer’s questions regarding King County permitting codes, policies, and procedures.Screen permit applications for completeness based on a specific criterion for building, fire, and land use permit types.Explain, calculate, and collect permit fees from customers.Accurately and efficiently use permitting software, online portals, and available technology tools to receive, screen, route, and track application from intake to permit issuance.Work closely with all levels of staff in King County to accomplish primary objectives.Follow up with applicants at various permitting stages; compile and process notifications; ensure permit tracking systems are updated accurately throughout the permitting process.Perform quality assurance of approved permits, verify fees and permit requirements, prepare issuance packages, and issue permits.Customer Service: Provide helpful and respectful customer service to citizens and County employees.Answer a high volume of customer inquiries electronically, by phone, and/or in person in accordance with the division's available customer service options.Explain application submittal requirements, application procedures, permitting processes and timelines.Help customers who are upset or angry by communicating in a positive and professional manner.Track customer inquiries in electronic CRM system and ensure appropriate follow up with customers is completed.Other duties: Collaborate with workgroup and Division staff working toward continuous improvement of customer services.Maintain Permitting records in accordance with policies and procedures.This position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff to be prepared to support all functions of the workgroup and the Division.Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor.
SUPPLEMENTAL INFORMATION
Applicants who pass the initial screening will be invited to participate in a 15-minute phone interview the week of April 10, 2025. If selected to move forward after the phone interview, you will be invited for a virtual interview the week of April 17, 2025.We are currently filling three (3) career service positions.This recruitment may be used to fill vacancies for up to 6 months, including career service, short-term temporary (STT), term-limited temporary (TLT) and/or special duty assignment (SDA) opportunities.Who May Apply: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.Forms and Materials: A completed King County Application is required. We highly recommend that you also provide a cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge, and skills for the position.Selection Process: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted.Work Schedule: The work week is normally Monday through Friday, 7:00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This position is non-exempt from the provisions of the Fair Labor Standard Act and is eligible for overtime pay, with prior supervisor approval.Emergency Designation Status: This position has been designated as: Non-Mission Critical - Employees who staff county functions or services that may be delayed, suspended, or diverted in an emergency while essential functions are prioritized Mission Critical.Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.Union Membership: PROTEC17 Work Location: The work associated with this position will be performed through a hybrid work schedule of teleworking, onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division's available customer service options. Employees will have access to shared workspaces at various King County facilities. Your primary onsite workspace will be at 919 SW Grady Way, Suite 300, Renton, WA 98057.Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work in a hybrid environment. Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement. If you have any questions regarding this recruitment, please contact Alexis Harrold, HR Associate, by email at aharrold@kingcounty.gov, or by phone at 206-263-1094.
