Permit Technician - Environmental Health Services

Summary

Temporary opportunity. Term-Limited Temporary positions are "at-will" positions but are eligible for benefits. This TLT is currently anticipated to last one (1) year. However, funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels. As a result, the end date of this position may be adjusted based on those decisions. The County and the Department continue to work to secure long term funding sources.

Job Duties

• Provide internal and external customer service; may include providing specialized and/or technical information that requires moderate interpretation of established codes, policies, regulations, procedures, and guidelines by email, phone and in person.
• Process permit renewals, and provide application in-take for permits, re-inspection, plan review and other billings. May involve scanning a high volume of permits using a barcode scanner or manual data entry into database (currently EnvisionConnect).
• Process change of ownership applications.
• Answer a high-volume of incoming calls, that may include, intaking of complaints, permit adjustments, payment intake and triaging calls.
• Upload documents into SharePoint.
• Read and interpret maps and legal descriptions. Assure permits are issued to the correct parcel number and address.
• Research property information using computer and paper files.
• Accept applications and calculate correct fees for various Environmental Health applications. Process billings and refunds, and route requests appropriately.
• Process letters and public disclosures requests.
• Set up and monitor status of applications, coordinated with program staff to avoid backlogs and ensure applications are processed and followed-up on in a timely manner.
• Monitor accounts for payment and coordinate collection process for unpaid accounts.
• Compile data that may require information searches through files, including spreadsheets and/or customized database applications including financial research questions.
• Prepare daily cash worksheet and daily reconciliations.
• Run existing ad hoc reports using permit database and Excel.
• Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Two (2) years of customer service experience demonstrating the ability to communicate with customers using discretion, patience, etiquette, and professionalism.
• Strong communication skills both written and verbal.
• Experience with complex accounts receivables/payable functions.
• Experience in automated financial and management information systems, word processors, spreadsheets, database, and similar software applications.
• Ability to follow oral and written instructions; adjust to changes in workload demands; and research, gather and compile technical information from a variety of sources.
• Strong organization, problem solving and researching skills.
• Intermediate to advanced computer skills, including MS Office application such as Word, Excel, and Outlook.
• Skill in maintaining data accuracy and integrity.
• Strong math and analytical skills.
• Excellent time management and priority setting skills; able to handle multiple tasks with extreme accuracy.
• Skill in tracking and following through on assignments.
• Demonstrated ability to quickly learn new computer applications.
• Knowledge and experience working with people from diverse backgrounds.
• Ability to positively contribute in a team environment; actively listens to others and builds trust and confidence.
• Ability to be reliable and dependable with assignments and work schedule.
• Skill in teamwork and collaboration.

• Experience using EnvisionConnect.
• Demonstrated Experience with complex reconciliations.
• Bilingual in one of the most common non-English language groups in King County (includes Spanish, Vietnamese, Russian, Somali, Chinese, Korean, Ukrainian, Amharic, Hindi and Punjabi).
• Experience applying equity and social justice principles to work approach and implementation.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.