Unified Communications Engineer

Summary

KCIT’s Enterprise Communications team is seeking 3 IT Production Engineers who will be responsible for replacing Microsoft Teams Shared Devices and POTS lines in King County’s 170 office locations. The candidate must have in-depth knowledge of VoIP & POTS technology including the ability to troubleshoot and problem solve level 2 and level 3 issues. This includes but is not limited to configuring, installing, maintaining and repairing devices, automatic ring down lines, duress systems, paging systems, notifications systems and VoIP Analog Gateways.

King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.

KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx

Job Duties

• Serves as the liaison to the department to coordinate and exchange information to carry out objectives and goals.
• Provides direct technical support and coordination on telecommunication phone systems and equipment.
• Provides technical services to daily operational control of large complex voice, data telecommunications and LAN/WAN system with technical services.
• Performs analysis and evaluation of telecom requirements and make recommendations to resolve performance/operating problems.
• Resolve customer issues, troubleshoot equipment, and check the device for proper operation.
• Installs, troubleshoot, tests and maintains all telecom equipment
• Installs and supports door entry systems for secure facilities, paging systems, duress systems, call notification systems.
• Troubleshoot equipment, resolve customer’s issues, and check devices for proper operations.
• Conduct and maintains inventory of telecommunication devices and equipment.
• Provide support to telecommunication projects, which include planning, execution and close out.
• Manage telecom ticket systems to resolve incidents and service requests within the service level agreement.
• Maintains, update documents and reports, identifies and notifies users of problems and maintains telephone usage reports.
• Performs analysis of legacy circuits for disconnect or replacement.
• Use of TMS/Connect (Telesoft System) for telco circuit new orders, existing circuit repairs, circuit billing and vendor service ticket generation, tracking and billing. PTA administration also.
• Perform other duties as assigned

Experience, Qualifications, Knowledge, Skills

• 5 Years of experience as a Telecommunications Specialist.
• 5 Years of experience in telephony
• Strong verbal and written communication skills
• Must be a strong team player who can build partnerships with others with also the ability to work independently
• Excellent critical thinking and problem solving skills
• Demonstrates willingness and ability to work collaboratively and cross-functionally to obtain information or solve problems in support of the team’s goals
• Physical and Environment Work Requirements:
• Work in extreme temperatures, with loud noises and in enclosed spaces
• Carry and lift items that weigh up to 50 lbs.
• Stand, walk, climb, bend, stoop, and squat, often for long periods of time
• Work at elevated levels, potentially from man lifts, ladders, scaffolding, and/or small towers with appropriate Personal Protection Equipment (PPE)
• Use hand tools

• ITIL Foundation certification
• Microsoft Certifications: SharePoint, Power Platform, Microsoft 365, Office 365, and Dynamics
• HIPAA & CJIS

Supplemental Information

Work Location

• This is not a remote position.

Classification

• IT Productions Engineer (7130700)

Union

• This position is represented by Protec17: Information Technology

Work Schedule

• The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY!?

The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application, Resume and Cover Letter are required for consideration. Applications submitted without all material will not be considered.

Questions

If you have questions regarding this recruitment, please contact Shane Michael, shmichael@kingcounty.gov or 206-263-8999.

Benefits

King County offers a highly competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.