Inside Sales and Service Representative

Job Description:
King Environmental Services, LLC, dba King Dumpsters, is seeking an Inside Sales Representative to join our dynamic team. The Inside Sales Representative will play a key role in managing customer orders, enhancing customer satisfaction, and supporting sales growth. This position involves direct communication with customers, processing orders, coordinating with dispatch, and handling payments. The ideal candidate will have excellent communication skills, be detail-oriented, and thrive in a fast-paced environment.

Key Responsibilities:

• Accurately enter and process customer orders for dumpster rentals, ensuring all details are captured and confirmed.
• Serve as the primary point of contact for customers, communicating via phone, email, and text to address inquiries, provide information, and fulfill service requests.
• Communicate any changes or special requests from customers to the dispatcher in a timely manner to ensure smooth operations and customer satisfaction.
• Handle payments for overages or additional services, ensuring all transactions are processed accurately and promptly.
• Actively reach out to prospective customers to generate new business, and follow up with current customers to maintain relationships and uncover new opportunities for upsells or additional services.
• Address any concerns or issues from customers promptly, working to resolve them efficiently and to the customer’s satisfaction.
• Make changes to orders as necessary (e.g., adjusting delivery times, changing dumpster size) while keeping the customer and dispatcher informed.
• Assist in preparing quotes and proposals for customers, and collaborate with the sales team to ensure seamless service delivery.
• Update and maintain accurate customer records in the CRM system, tracking all interactions, orders, and follow-ups.

Qualifications:

• 1-2 years of inside sales, customer service, or order processing experience (preferably in the waste management, logistics, or similar industries).
• Strong communication skills (written and verbal), excellent organizational abilities, and attention to detail.
• Proficient in using CRM software, Microsoft Office, and other communication tools (email, text, etc.).
• Ability to handle customer inquiries and resolve issues in a professional, timely manner.
• Strong commitment to customer service and satisfaction.
• Ability to collaborate effectively with colleagues in sales, operations, and dispatch.

Working Conditions:

• Full-time position
• Office-based (with possible hybrid option, depending on location)
• Occasional after-hours or weekend work may be required during peak seasons or will be made available.

Compensation:

• Competitive hourly wage
• Benefits package including [health insurance, retirement plan, etc.], depending on the position’s eligibility.

King Dumpsters is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $22