Commercial Lines Client Support Specialist

In 1974, Malcolm King, Sr. founded King Risk Partners based on the guiding philosophy of his life: Do all the good you can, in all the ways you can, for all the people you can, in every place you can, at all the times you can, as long as you can. To this day, that remains our core focus and mission.

Awards and Recognition:

• King Risk Partners has been recognized as a top 100 US Insurance Broker.
• Top Performing Best Practices Agency in the nation, by revenue size.

If you’re enthusiastic about making a meaningful impact in the insurance industry, and if you’re ready to be part of a team that values dedication, innovation, and client satisfaction, we invite you to explore the exciting opportunities that await you at King Risk Partners, LLC. Together, we can continue to redefine excellence in insurance services and create a legacy of success.

• Assist producers with reviewing and evaluating policies based on established guidelines to assess risks for adequate coverage, type, amount, and location of risks, and proper pricing.
• Assist with the processing of new business, renewals, endorsements, cancellations, reinstatements, and non-renewals.
• Establish and build relationships with internal and external customers and carriers via phone and email.
• Review applications, endorsements, and policies.
• Review transactions to determine proper methods of processing.
• Verify data and perform technical tasks in the data processing function.
• Order and review miscellaneous reports as needed by management.
• Respond to clients’ needs by producing binders, certificates, policies, and other related items accurately and timely.
• Assist in managing client retention according to agency protocols.
• Update the agency management system with pertinent information.
• Provides support to AM, AE or Producer in the new business and renewal business workflows.
• Maintain accurate file documentation in accordance with company guidelines.
• Develop of maintain superior relationships with commercial lines producers.
• Perform quality control on all new business and documents in account management system.
• Present positive customer service experience for our clients and colleagues. Work effectively as part of a team.
• Assist with client communication.
• Prepare files for renewal including file organization.
• Generate policy documentation as needed.
• Ability and willingness to continually grow your insurance expertise skills.
• All other duties as assigned.

Knowledge, Skills and Abilities (KSA):

• Exceptional customer service skills.
• Knowledge of insurance policy construction and regulations. Familiarity with risk management.
• Excellent multi-tasking and organizational skills.
• Outstanding verbal/written communication skills.
• Ability to perform large work volumes with high degrees of accuracy.
• Excel proficiency to include MS Office suite of applications.
• Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others.

Required:

• High school diploma or GED.
• Basic computer skills and knowledge of database software.
• High-level typing skills.

What We Offer:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with employer match
• Short-Term Disability (employer paid)
• Long-Term Disability (employer paid)
• Life Insurance
• Employee Assistance Program
• Generous PTO Policy
• Tuition Reimbursement
• Employee Referral Program
• Growth and advancement opportunities

Equal Opportunity Employer

King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join us in making a difference in the insurance industry. Apply today and become a part of the King Risk Partners, LLC team!