Production Administrator

King Quality - Bohemia

Production Administrator

WHO WE ARE

We are the largest contractor in the Northeast for a good reason! With over 300,000 projects and thousands of 5-star Google Reviews under our belt, we mean it when we say it is our mission to be the Contractor of Choice for our homeowners and the Employer of Choice for our team members.

Our environment is fast-paced and offers ample opportunities to grow and develop. This position requires an individual with a high level of organization, attention to detail, technical proficiency, and project management.

WHO WE ARE LOOKING FOR

We strive to provide a best-in-class experience for every one of our customers, and we take pride in both the superior quality of quality of work, as well as the best-in-class customer experience we provide to our clients.

At King Quality, our Production Administrators play an essential role in delivering a white-glove customer experience. Our ideal candidate is detail-oriented, organized, able to multi-task, and possesses a strong sense of urgency. This role ensures that the customer expectations set by our sales team are exceeded. This role requires exceptional verbal and written communication with installation teams, clients, and internal team members to drive excellent service as an ambassador of our brand.

WHAT YOU WILL DO

Our Production Administrators are our customers’ and Project Managers’ main points of contact throughout each roofing project. They guide the customer through each phase of the project life cycle, ensuring that each project is built, scheduled, and executed exactly as sold.

• Review customer contracts for accuracy of color, size, and other job-related details
• Create production documents for installation crews to use in the field
• Order materials and schedule delivery to job sites
• Contact customers to set expectations and schedule installation dates and clarify specific requirements of each project
• Work with our leadership to continually enhance service quality standards
• Communicate with and process permits from building departments
• Take status calls and report back to customers with updates using CRM systems
• Track projects for the successful completion of all phases of projects using service management software.
• Develop comprehensive project plans to be shared with customers as well as other staff members
• Ensure all documentation of the install was completed accurately
• Ensure the customer invoice and purchasing documents reflect any changes identified during the installation process.
• Monitor production efficiencies and recommend corrections to meet targets
• Interact with various departments to service customers

YOUR BACKGROUND/REQUIRED SKILLS

• Able to handle multiple tasks simultaneously and prioritize effectively with a high sense of urgency
• Able to efficiently utilize CRM and service management software (ServiceTitan experience a bonus)
• Positive thinker with a “get-it-done” attitude
• Ability to think independently and outside the box
• Ability to consistently follow tasks through to completion
• Top-notch written and verbal communication skills
• Exceptional customer service that turns customers are raving fans
• Able to adapt to and embrace change
• Enthusiastic, hard-working, well organized team player
• Experience in customer service
• Ability to work independently to complete all projects to scope
• Roofing and/or construction experience a bonus, but not a necessity!

COMPENSATION:

• Competitive pay
• Paid Time Off
• 401(k) with company matching (after 90 days)
• Full medical/dental/vision insurance options
• Disability and life insurance options
• Health Savings Account

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Overtime pay

Work Location: In person

Salary : $55,000 - $60,000