Call Center Representative

Full Job Description

King Quality Roofing & Siding assembled Long Island’s most reputable, dependable, quality-driven, and award-winning team of roofing, siding, and window contractors. Homeowners trust us over other Long Island contractors for our decades of experience, multiple GAF awards, guaranteed workmanship, and commitment to only the industry’s best products sourced to custom-create any home solution.

Job description

Call Center Representative

King Quality is looking for motivated individuals who have experience in lead generation, appointment setting, sales, and a customer service role to join our Contact Center. This position is responsible for scheduling sales appointments through different contacts including leads from various sources. The individuals will play a crucial role in maintaining customer satisfaction and providing exceptional customer service to new and existing clients while driving our business forward.

Key Responsibilities

· Customer Engagement: Initiate calls to confirm appointments and provide essential details, including date, time, service type, and assigned representative.

· Information Verification: Accurately verify customer information, ensuring all details are correct and up to date.

· Address Inquiries: Respond to customer questions and concerns regarding appointments and services, providing clear and informative answers.

· Documentation: Record all confirmation details in the company’s CRM including customer feedback and any special requests.

· Follow-Up: Send reminders to customers prior to their appointments to ensure they are prepared and available.

· Collaboration: Work closely with sales and lead generation teams to ensure a smooth transition from initial contact to appointment confirmation.

Qualifications

· Experience: Prior experience in lead generation, sales, or customer service role is required.

· Communication Skills: Excellent verbal communication skills with a friendly and professional demeanor.

· Attention to Detail: Strong organizational skills and the ability to manage multiple tasks efficiently.

· Problem-Solving: Ability to address customer inquiries and resolve issues effectively.

· Tech-Savvy: Proficiency in using CRM software and basic computer applications.

Why Join Us?

· Be part of a supportive and collaborative team environment.

· Opportunity for career growth and professional development.

· Competitive salary and benefits package.

If you are passionate about customer service and possess the necessary experience in sales or lead generation, we want to hear from you! Apply today to join King Quality and help us provide exceptional service to our customers.

Incentives

· Paid Incentives weekly

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Ability to Commute:

• Bohemia, NY 11716 (Preferred)

Ability to Relocate:

• Bohemia, NY 11716: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $24