What are the responsibilities and job description for the Welcome Center Coordinator - Part-time position at King's Creek, A Spinnaker Resort?
JOB DESCRIPTION SUMMARY
The position is responsible for overseeing the daily operations of the Welcome Center and Tour Reception desk(s). Present a cordial and professional manner to guests and provide excellent customer service maintaining a pleasant working atmosphere.
DUTIES AND RESPONSIBILITIES
- Perform all operational opening and closing functions for the Welcome Center and/or Tour Reception desks.
- Reconfirm arrivals via phone and prepare arrival packets.
- Update guest demographic information in SPI.
- Check in all guests arriving on “mini vac” packages.
- Qualify guests upon arrival.
- Obtain referrals from tours and “mini vac” arrivals.
- Distribute gifting premiums to pre-gifted tours.
- Greet all inbound tours.
- Record sales attendance.
- Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate.
- Perform audits of premiums to ensure control of inventory.
- Check in/out tours, data enter sales personnel and update tour information in SPI.
- Perform data entry audits of tour information and distribution of gifts in SPI for accuracy.
- Sell tickets & make reservations at area restaurants and attractions.
- Send daily recap reports.
- Promote and encourage a teamwork environment daily.
- Participate in company trainings as requested.
- Cover other tour desks and locations if necessary or as seasonal volume shifts.
- Provide excellent hospitality and customer service to all property guests.
- Maintain open and positive communication with other site departments such as sales, marketing, and operations to ensure resolution of any customer issues.
- Perform other related duties & special projects as requested by manager.
- Maintain an appropriate and neat appearance of the daily uniform.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- HS Diploma or GED equivalent. Significant experience may substitute for education.
- Ability to establish priorities, work independently, and proceed with objectives.
- Ability to communicate effectively, both orally and in writing.
- Excellent computer skills to include MS Office.
- Attention to detail.
- Positive and friendly attitude.
- Maintain an organized and professional workspace.
- Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness.
- Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers.
- Ability to adapt to changing environment.
OPTIONAL SKILLS A PLUS
- Knowledge of Spinnaker Resorts and/or the timeshare industry.
- Hospitality experience a plus.
- Prior experience in sales/customer service.
WORKING CONDITIONS AND ENVIRONMENT
Physical Demands:
Primary functions require sufficient physical ability and mobility to work in a front desk setting; to stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull up to 30 pounds of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate information.
Vacation:
Vacation is generally unavailable during peak time, Memorial Day through Labor Day.
Working Conditions:
Part-time position (25-29 hrs per week).
Varied work schedules to include day, evening, holiday, and weekend hours. Occasional overtime may be required based on business demands.
Environment:
Work is performed primarily in a fast-paced environment with frequent interruptions.
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 25 – 29 per week
Benefits:
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $16
