What are the responsibilities and job description for the Patient Representative position at King's Daughters?
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JOB SUMMARY
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The Patient Representative is a positive, creative, problem solver who helps drive patient experiences to the 99th percentile. This position interacts with and supports team members and Leaders in demonstrating behaviors that will drive best business outcomes.
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DUTIES AND ESSENTIAL FUNCTIONS
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Overall performance rating of below indicated essential job duties:
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Rounds on patients and family members daily to ensure excellent service & quality care & shares rounding feedback with Team Members and Leaders
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Reinforces and recognizes team members and leaders behaviors that drive excellent service and quality care
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Creatively problem solves with patients, family members and KDHS Team Members and Leaders to quickly resolve any issues or concerns
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Looks for process improvements and makes suggestions for improvement
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EDUCATION/LICENSE/ CERTIFICATIONS/OTHER REQUIREMENTS
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Minimum requirement:
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High school diploma or equivalent required and 5 years’ experience working in customer service
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Excellent communication skills
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High level of empathy
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Excellent problem solving skills
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Ability to de-escalate volatile situations
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Ability to thrive in a fast paced environment
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Proficient in Microsoft Office
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Preferred qualifications:
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Bachelor’s Degree
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5 years’ experience working in customer service
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WORKING ENVIRONMENT
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Office environment and Patient care areas/departments
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This job operates in a professional office environment. This role routinely uses standard office equipment such as computers.
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The noise level is usually moderate
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PHYSICAL DEMANDS
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Constantly operates a computer and other productivity machinery such as printer/copier
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Constantly required to move about throughout the hospital
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Constantly required to maintain a stationary position when conducting patient rounds
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Constantly required to lift and/or move items up to 10 pounds.
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Frequently required to lift and/or move items up to 25 pounds.
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Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
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