What are the responsibilities and job description for the Patient Representative position at King's Daughters?
-
JOB SUMMARY
-
The Patient Representative is a positive, creative, problem solver who helps drive patient experiences to the 99th percentile. This position interacts with and supports team members and Leaders in demonstrating behaviors that will drive best business outcomes.
-
-
DUTIES AND ESSENTIAL FUNCTIONS
-
Overall performance rating of below indicated essential job duties:
-
Rounds on patients and family members daily to ensure excellent service & quality care & shares rounding feedback with Team Members and Leaders
-
Reinforces and recognizes team members and leaders behaviors that drive excellent service and quality care
-
Creatively problem solves with patients, family members and KDHS Team Members and Leaders to quickly resolve any issues or concerns
-
Looks for process improvements and makes suggestions for improvement
-
-
EDUCATION/LICENSE/ CERTIFICATIONS/OTHER REQUIREMENTS
-
Minimum requirement:
-
High school diploma or equivalent required and 2 years’ experience working in customer service
-
Excellent communication skills
-
High level of empathy
-
Excellent problem solving skills
-
Ability to de-escalate volatile situations
-
Ability to thrive in a fast paced environment
-
Proficient in Microsoft Office
-
-
Preferred qualifications:
-
Bachelor’s Degree
-
5 years’ experience working in customer service
-
-
-
WORKING ENVIRONMENT
-
Office environment and Patient care areas/departments
-
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers.
-
The noise level is usually moderate
-
-
PHYSICAL DEMANDS
-
Constantly operates a computer and other productivity machinery such as printer/copier
-
Constantly required to move about throughout the hospital
-
Constantly required to maintain a stationary position when conducting patient rounds
-
Constantly required to lift and/or move items up to 10 pounds.
-
Frequently required to lift and/or move items up to 25 pounds.
-
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
-
