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Customer Care Specialist

King Solutions Inc.
Osseo, MN Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

Do you enjoy working in a fast paced environment? Do you possess the ability to work in a team environment? Are you a values based person? Do you want to work for a company that values it’s team members? We want to hear from you!

About King Solutions – located in Dayton, MN we are a well established, asset based 3PL that specializes in crafting our customers’ logistics around their one-of-a-kind needs. King stands out by going above and beyond to offer our employees an opportunity to make a difference. We have a "MaKING A Difference" outreach program where King employees have a platform to give back, inspire, and enrich the lives of members in our community. If you are searching for a great opportunity where you can be more than just a number and have the chance to make an impact with the work you do, find your career solution with KING!

Our Core Values :

  • MaKing a Difference : Acting with integrity, fostering a strong sense of community, and exercising diligent financial stewardship
  • Innovation & Creativity : By embracing continuous learning and bold experimentation, we create impactful solutions driven by innovation, creativity, and technology.
  • Excellence : From strategy to design, we deliver quality first-rate solutions
  • Safety : We are dedicated to promoting occupational health and safety through proactive management practices and a steadfast commitment to the highest standards of responsibility.

Position Summary :

Customer Care Specialists are responsible for providing daily customer care support and ensuring that client issues are resolved promptly and effectively through phone, video calls, and / or email.

This position is responsible for proactively and effectively managing logistics activity, which includes purchasing transportation that best suits each situation. The role encompasses all needs for freight from initial placement of order, tracking & tracing, and through invoice detail. In addition, the customer care specialists will help define client business requirements in the statement of work documents, ensuring accuracy and keeping them updated

Responsibilities :

  • Manage daily logistics activity of specified customers
  • Serve as a service level expert to the clients they service
  • Communicate with customers proactively via phone and email
  • Manage shipments from entry to invoicing including but not limited to securing trucks, scheduling pick-ups, procuring resources, auditing, and invoicing
  • Review and analyze client reports to ensure accuracy and react as needed to exceptions
  • Communicate with people at all levels within the company
  • Perform other appropriate duties at the discretion of management
  • Work with partner carriers on problem resolution
  • Aim for customer satisfaction, retention, and growth
  • Track and trace load exceptions
  • Assist other teams; train new team members
  • Other duties as assigned

    • Experience required :

  • 2-year post-secondary degree or equivalent; Bachelor’s degree preferred
  • Account manager experience; Preferred experience in 3PL
  • Excellent people and customer service skills
  • Highly effective communication, problem solving, and negotiating skills
  • Warehouse Management System experience preferred
  • Maintain organization in a changing environment; ability to prioritize
  • Reprioritize as you adapt throughout each day based on customer & team needs
  • Basic business / financial acumen; attention to detail
  • Ability to properly rate shipments & negotiate rates with carriers
  • Intermediate Microsoft Office skills (Word, Excel, Outlook)
  • Ability to perform multiple concurrent duties
  • Operate independently & interact with team regularly

    • King offers a competitive benefit package that includes : medical, dental, vision, STD, LTD, Critical Illness, Accident, Life Insurance, Voluntary Life Insurance, 401k and PTO.

    Monday - Friday, 8 : 00am - 5 : 00pm

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