What are the responsibilities and job description for the Customer Care Supervisor - Bloomington MN position at King Solutions Inc.?
Do you enjoy working in a fast paced environment? Do you possess the ability to work in a team environment? Are you a values based person? Do you want to work for a company that values it’s team members? We want to hear from you!
About King Solutions – located in Dayton, MN we are a well established, asset based 3PL that specializes in crafting our customers’ logistics around their one-of-a-kind needs. King stands out by going above and beyond to offer our employees an opportunity to make a difference. We have a "MaKING A Difference" outreach program where King employees have a platform to give back, inspire, and enrich the lives of members in our community. If you are searching for a great opportunity where you can be more than just a number and have the chance to make an impact with the work you do, find your career solution with KING!
Our Core Values
MaKing a Difference: Acting with integrity, fostering a strong sense of community, and exercising diligent financial stewardship
Innovation & Creativity: By embracing continuous learning and bold experimentation, we create impactful solutions driven by innovation, creativity, and technology.
Excellence: From strategy to design, we deliver quality first-rate solutions
Safety: We are dedicated to promoting occupational health and safety through proactive management practices and a steadfast commitment to the highest standards of responsibility.
Responsibilities:
- Lead and develop a team of account managers and manage client relationships within the team’s assigned accounts
- Oversee timely and accurate invoicing for all supported accounts
- Evaluate assigned account business processes and provide recommendation for enhancement
- Set performance standards and goals and accountability within the team
- Implement and facilitate company goals and objectives
- Assist in onboarding new activity assigned to the team
- Present and report on account activity in customer reviews
- Work with Sales to help grow & maintain accounts
- Perform other appropriate duties at the discretion of management
Required experience:
- 2-year post-secondary degree or equivalent, Bachelor’s degree preferred
- Excellent people and customer service skills
- Highly effective communication, analytical, problem solving and negotiating skills
- Account manager experience; preferred experience in eCommerce Marketing
- Project Management experience
- Warehouse Management System (WMS) experience
- Maintain organization in a changing environment; reprioritize & adapt throughout day based on customer & team needs
- Basic business/financial acumen; attention to detail
- Intermediate Microsoft Office skills (Word, Excel, Outlook)
- Ability to perform multiple concurrent duties
- Effective leadership skills
King Solutions offers a competitive compensation package that includes: salary, healthcare insurance, dental, vision, STD, LTD, company paid life insurance, 401k, PTO and more!
