What are the responsibilities and job description for the ServiceNow Administrator/Developer position at King & Spalding?
King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape.
We are seeking a talented and experienced ServiceNow Administrator/Developer to join our dynamic team. As we roll out ServiceNow across our entire firm, we require a seasoned professional who can administer our ITSM platform to ensure smooth operation. The responsibility includes managing and developing workflows, integrations, approvals, and notifications. If you have a passion for technological innovation, exceptional communication skills, and are looking for new challenges, we want to hear from you.
Key Responsibilities
King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law.
We are proud of our remarkably cohesive culture, which now encompasses more than 2,500 lawyers and business professionals worldwide. We seek to attract and develop the very best talent to work with us.
We are seeking a talented and experienced ServiceNow Administrator/Developer to join our dynamic team. As we roll out ServiceNow across our entire firm, we require a seasoned professional who can administer our ITSM platform to ensure smooth operation. The responsibility includes managing and developing workflows, integrations, approvals, and notifications. If you have a passion for technological innovation, exceptional communication skills, and are looking for new challenges, we want to hear from you.
Key Responsibilities
- Perform system administration tasks, including system configurations, maintenance, upgrades, and performance monitoring. Develop and maintain ServiceNow workflows, integrations, approvals, and notifications to meet business requirements.
- Configure and manage user groups, roles, and licensing within the ServiceNow platform.
- Collaborate with stakeholders and process owners across various departments to gather requirements and ensure optimal system functionalities.
- Provide technical guidance, support, documentation and training to end-users to enhance their understanding and utilization of ServiceNow.
- Ensure the highest levels of system security, reliability, and availability.
- Owning and leading the support activities, including any necessary effort to resolution.
- Continuously evaluate and implement new features and functionalities to improve service delivery quality.
- Minimal, but occasional travel may be required for team meetings and professional development opportunities.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience with ServiceNow, including System Administrator and Development/Implementation.
- Strong expertise in developing and managing workflows, approvals, and notifications within Service Now.
- Proficient in configuring and managing groups, roles, and licensing in ServiceNow.
- Certified and current on ServiceNow’s Professional System Administrator (will be validated).
- Demonstrated ability to communicate effectively with stakeholders and process owners across departments.
- Excellent problem-solving skills and attention to detail.
- Experience in the legal industry is a plus.
- Additional ServiceNow certification(s). i.e., Professional Application Developer, etc. preferred.
- Experience with scripting languages such as JavaScript, HTML, CSS, and AngularJS preferred.
- Excellent problem-solving skills and the ability to work under pressure.
- Experience with Windows Server and Linux platforms preferred.
- Familiarity with server virtualization technologies and containerization.
- Solid understanding of networking, security, and database management.
- Understanding of ITIL processes and best practices.
- Ability to work independently and collaborate closely as part of a team in a fast-paced environment.
King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law.
We are proud of our remarkably cohesive culture, which now encompasses more than 2,500 lawyers and business professionals worldwide. We seek to attract and develop the very best talent to work with us.
