What are the responsibilities and job description for the Network Support Specialist position at King Technology, Inc (KingTech)?
We are looking for a highly capable IT/Network Support Specialist to provide technical assistance to our customer networks and general IT support, while also maintaining internal network/IT. In this role, your duties will include ensuring optimal use of IT hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.
To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.
This position includes a company truck, laptop, office, and all tools required for daily travel to customer locations for support.
IT Support Specialist Responsibilities:
- Consulting with IT managers and other departments as required.
- Providing IT assistance to staff and customers.
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- WiFi Network Maintenance and Installation
- Updating computer software as well as upgrading hardware and systems
- Maintaining databases and ensuring system security
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support
- Designing and installing computer networks, connections and cabling
- Security Camera knowledge a plus
- Troubleshooting system failures and identifying roadblocks in the network
- Fixing problems in LAN infrastructure and testing and configuring software
- Maintaining and repairing hardware including peripheral devices
- Evaluating network performance to improve the network
- Scheduling upgrades and maintenance without interrupting business workflow
- Providing technical direction and giving training to coworkers about network systems
- Working with vendors to get needed equipment for the networks and systems
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
Job Type: Full-time
Pay: $60,000.00 - $70,003.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Computer networking: 3 years (Preferred)
- Network support: 3 years (Preferred)
Work Location: In person
Salary : $60,000 - $70,003
