Software Technical Writer

COMPANY SUMMARY

Since 1992, Kingland has been a leading provider of enterprise software products, using innovative problem solving to address many of the most complex data, risk, and regulatory compliance challenges for some of the most integral companies in the world. Because our actions and decisions are guided by our purpose – delivering confidence to make the world work better – we create predictability, consistency, and trust in our business. This allows Kingland to serve like no one else can, upholding our values of authenticity, creativity, excellence, and ownership, enabling our clients to use data to confidently manage risk and comply with regulations.

We believe that every employee plays an important role in the business and contributes to the success and growth that we continue to experience. We seek individuals with unique skill sets that have the desire to work on mission-critical programs. We believe in the value of in-person connection and interactions within our US offices in Ames and Clear Lake, Iowa and Fort Myers, Florida, while also offering team members flexibility that supports the unique needs of both their work and personal lives. By using best practices in developing and maintaining enterprise-class software products, you can be a part of an amazing team committed to our purpose and values. We hope that you will choose to launch yourself into an exciting new adventure at Kingland.

POSITION SUMMARY | Technical Writer

We are seeking a talented and experienced Technical Writer to join our team. The successful candidate will be responsible for creating, updating, and maintaining technical high-quality documentation for our products, software, and systems. You will collaborate with subject matter experts to gather information and develop content that is accurate, concise, and easy to understand for end-users.

As a Technical Writer, your impact on our customer and internal experience will make you a key contributor on the Software Delivery Team to improve the customer experience and promote world class support.

RESPONSIBILITIES AND DUTIES | Technical Writer

• Collaborate with subject matter experts, developers, and product managers to gather information and develop technical documentation including API documentation, user manuals, online help, release notes, and other technical publications.
• Create and maintain content that is accurate, concise, and easy to understand for end-users.
• Ensure that all documentation adheres to established standards and guidelines.
• Maintain a consistent voice and tone across all documentation.
• Work with cross-functional teams to identify areas for improvement in documentation and make suggestions for updates and enhancements.
• Keep up-to-date with product changes, new features, and industry trends to ensure accurate and relevant documentation.
• Participate in project planning and provide estimates for documentation efforts.
• Review and edit documentation created by other writers or subject matter experts.
• Publish and distribute documentation in various formats (PDF, HTML, etc.).

POSITION REQUIREMENTS | Technical Writer

• Bachelor's degree in Technical Writing, Computer Science, Software Engineering, Communications, or a related field.
• Proven experience as a Technical Writer in a software development environment.
• Strong understanding of software development concepts, APIs, and programming languages is a plus.
• Experience with Confluence/Jira, Git, HTML, CSS, JavaScript, Python, and XML is a plus
• Experience working with documentation workflows and documentation tools such as Markdown, MedCap Flare, Scroll Apps and Adobe Acrobat
• Experience working with subject matter experts to gather information and develop technical content.
• Familiarity with version control systems and agile development methodologies.
• Knowledge of technical writing best practices and ability to adhere to established standards and guidelines.
• Ability to travel to Kingland office locations, as well as additional travel as required by business and client needs

BENEFITS

Kingland has a suite of world class benefits and perks. Because we understand that each team member is unique, we offer generous and flexible health and welfare, wellness, lifestyle, and total rewards benefits that are carefully picked and well designed. We are authentic in our commitment to providing team members with an exceptional experience and work hard to ensure that each individual feels valued and supported in their role, and can advance their career through development plans and growth opportunities. Visit Kingland.com/Careers for additional details!

LOCATION

• Kingland offers modern office locations in our Ames, Iowa; Clear Lake, Iowa; or Fort Myers, Florida