What are the responsibilities and job description for the Supervisor-Patient Access-Main Admitting position at Kingman Regional Medical Center?
Job Description
Position Title: Patient Access Supervisor Position Code: SupAdmit-8110
Department: Patient Access Safety Sensitive: YES
Reports to: Patient Access Manager Exempt Status: NO
Shifts: Full Time Varied, on-call may be required
Health and Well-Being Benefits at KRMC
- Medical, Dental, Vision
- Wellness and Employee Assistance Program
- Employer Paid Group Life
- Short & Long-Term Disability
- Paid Time Off
- 403b Retirement Plan with Employer Contributions
- Employee Discounts
- Employee Referral Bonus Program
- Free Identity Theft Protection Program
- On-site daycare exclusive to our employees’ children of all ages
- On-site gym/wellness center with childcare
Career Growth and Development Benefits at KRMC
- Tuition Reimbursement for full-time employees
- Scholarships available
- Student Loan Forgiveness; As a not-for-profit organization, our employees who have qualified student loans, may be eligible for a Public Service Loan Forgiveness program
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.
Key Responsibilities
· Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
· Monitors the activities of Patient Access and Customer Service Representatives in all areas of the hospital the Patient Access department.
· Audits all patient files to ensure that insurance cards, orders and admissions documents are complete and perform Quality Assurance audits with patient accounts in mind.
· Directs activities related to the Patient Access functions in every area of the department.
· Assists Patient Access and Customer Service Representatives in counseling patients on their financial responsibility toward the hospital.
· Responsible for interviewing, hiring and training new staff members.
· Responsible for coaching, delivering corrective actions, and address staff complaints and/or grievances.
· Ensures that reports and worklists are worked on a daily basis and that all corrections are processed within appropriate deadlines that do affect billing.
· Responsible for compiling account checks and denials on a daily basis and work with staff to improve their performance.
· Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiencies.
· Supervises Patient Access staff in the absence of the manager.
· Ensures all essential manager functions are completed.
· Ensures the office is adequately staffed, correctly completes time card edits, and keeps the Manager/Director informed of any issues upon his/her return.
· Consistently demonstrates the ability to assess a situation from a variety of perspectives.
· Considers alternatives and chooses the most appropriate course of action.
· Assists Manager with QA work, monitors communication with patients regarding their admissions, ensures positive outcome, safeguards the public image of the hospital, and assists Manager in evaluation of department staff.
· Performs and communicates in a highly professional manner at all times.
· Demonstrates enthusiasm and self-motivation in performing job duties.
· Protects the hospitals financial condition by ensuring that all insurance information is accurately and properly verified and placed in the patient account.
· Ensures that errors are corrected in the patient information prior to the Patient Financial Services receipt of billing.
· Maintains positive interaction with Physicians as well as other hospital departments to accomplish requirements for admissions.
· Alerts Patient Access Manager to potential problems.
· Assists in the admitting and verification functions when necessary to maintain department deadlines.
· Responsible to exercise discretion and independent judgment with respect to matters of significance.
· Performs additional duties as assigned.
Qualifications
· Ability to demonstrate written and verbal communication skills,
· Ability to demonstrate knowledge of Medical Terminology and Financial counseling,
· Ability to interact positively with the public.
Required Education : High school diploma or equivalent
Required Certification/Licensure: BLS through the American Heart Association
Required Experience: Two years of experience in healthcare setting or related industry.
Preferences
Education: Some college education preferred.
Experience: Two years of experience in healthcare setting or related industry in a supervisory level.
Special Position Requirements
Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissuesWork Requirements
· Ability to sit for six (6) to seven (7) hours daily at a computer terminal.
· Ability to use computer keyboard.
· Occasionally lifts and carries 11 to 25 pounds of files.
· Ability to communicate by telephone and/or face to face with public and staff.
· Ability to deal calmly with them when contacted for assistance.
,Posting Date: 2025-03-11T19:25:56 00:00
Locations: 3269 Stockton Hill Road Kingman AZ 86409