What are the responsibilities and job description for the Technical Support Representative position at Kingsley Management Corporation?
We are seeking a personable and driven Resident Manager Support Specialist & Project Liaison to provide essential support to resident managers across our communities and assist in delivering the resources they need to succeed. In this dual role, you will act as the primary point of contact for resident managers, handling inquiries over the phone and resolving issues efficiently. You will also collaborate with our development team as a project manager, ensuring seamless communication between our communities' needs and the company’s development initiatives.
This position demands accountability, reliability, and a solutions-oriented approach. The ideal candidate will take full ownership of assigned tasks from start to finish, with a focus on achieving positive outcomes. Some minor technical knowledge would be beneficial, as certain tasks may require basic development skills.
Key Responsibilities- Resident Manager Support:
- Handle incoming phone calls from resident managers, addressing concerns, resolving issues, and providing necessary resources.
- Offer clear, empathetic, and professional communication to ensure resident managers feel heard and supported.
- Troubleshoot issues and coordinate with other departments to ensure timely resolution.
- Track common issues and feedback from resident managers to help improve processes and procedures.
- Project Management & Collaboration:
- Serve as a liaison between resident managers, company leadership, and the development team to communicate needs, requirements, and ideas.
- Act as project manager for internal initiatives, ensuring clear timelines, deliverables, and accountability.
- Collaborate closely with the development team to manage feature requests, system improvements, and workflow changes.
- Translate business needs into actionable project plans and follow through to completion.
- Accountability & Ownership:
- Take full responsibility for assigned tasks and projects, ensuring completion with attention to detail.
- Maintain clear communication about the progress and status of initiatives with both leadership and team members.
- Minor Technical/Development Work (Optional):
- Perform light technical tasks, such as troubleshooting system issues or making minor adjustments to platforms or tools.
- Collaborate with the development team on minor feature implementations or testing.
- Required:
- Strong communication skills with a friendly and professional demeanor.
- Proven ability to manage multiple tasks and projects to completion with minimal supervision.
- Experience working in customer support or a client-facing role.
- Exceptional problem-solving abilities and attention to detail.
- A collaborative mindset and ability to work across teams.
- Preferred:
- Basic technical knowledge or development experience (e.g., familiarity with simple coding tasks or troubleshooting).
- Previous experience in property management or working with residential communities.
- Experience in project management or leading cross-functional initiatives.
- A collaborative and supportive work environment.
- Opportunities for professional development and growth.
- The chance to make a meaningful impact on our communities.