What are the responsibilities and job description for the Front Desk Manager position at Kingsmill Resort?
Overview: Oversees the daily operations at the Front Desk, Guest Service and Transportation departments.
Responsibilities:
- Ensure the Front Desk, Bell, Concierge and Transportation staffs meet Preferred standards for maximum guest satisfaction
- Act as the main contact for guests and other resort departments in the absence of the Director of Rooms
- Accountable for the effortless and seamless movement of guests in and out of the resort and providing exceptional levels of guest service throughout the guests’ stay
- Act as Manager on Duty on occasion and respond to emergency codes
- Responsible for the hiring, training and directing department team members
- Ensure all Front Desk quality standards are complied with and that policies and procedures are consistently applied
- Work in conjunction with Accounting to maintain and minimize levels of account receivables
- Coordinate activities with other resort departments in order to facilitate increased levels of communication and guest satisfaction
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Supervise the activities and the services of the Guest Services and Front Desk divisions
- Ensure the timely completion of employee performance appraisals
- Responsible for budgeting, forecasting and the financial management of the Front Desk
Qualifications:
- Minimum of 3 years of hotel/resort experience required
- Minimum of 3 years of supervisory experience in a fast paced environment required
- Valid driver’s license
- Ability to make independent decisions and resolve issues using discretion
- Must be at least 18 years of age
- High School diploma or GED
- Must possess basic math skills
- Bachelor’s degree in Hospitality field preferred
- Ability to identify the strengths and weaknesses of the departmental plans and strategies to ensure business development preferred
- Must have excellent verbal and written communication skills
- Must have excellent customer relations skills and leadership capability
- Must be detail oriented with outstanding organizational skills
- Ability to lift, push, pull a minimum of 25 pounds
- Ability to stand and/or walk for an extended period of time
- Ability to stoop, kneel, reach or perform repetitive foot and hand action
- Ability to bend at the waist
- Knowledge of Microsoft Office
- Ability to work days, nights, weekends, holidays
