What are the responsibilities and job description for the Reservations Agent position at Kingsmill Resort?
Overview: A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations.
Responsibilities:
- Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer.
- Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities.
- File guest correspondence or other reservation documentation as needed
- Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect.
- Coverage and execution of Front Desk duties as needed
- Generate outbound call revenue
- Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage
- Follow all policy, procedures, and service standards.
- Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms.
Qualifications:
- Ability to converse coherently in English.
- Must be at least 18 years of age.
- 1-2 years of guest service/customer service experience required.
- Ability to deal with callers tactfully.
- Ability to use basic computer applications.
- Basic keyboarding proficiency.
- Ability to interact with diverse peoples and help resolve any issues.
- Ability to retain information.
- Ability to work in a fast-paced environment.
- Effective time management and organizational skills.
- Strong communications skills.
- Standing/Sitting for up to eight hours per shift
- Ability to workdays, nights, weekends, holidays.
