What are the responsibilities and job description for the Director of Operations position at Kingston Resorts?
The Kingston Resorts is a 145-acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.
The Director of Operations assists the General Manager in the administration of the hotel by directing staff efforts toward customer satisfaction, team member productivity and hotel profitability. Primary focuses are service quality, operational efficiency, brand standards, guest satisfaction, and guest scores.
Responsibilities :
- Observes staff performance, conducts various evaluations such as room inspections, and coordinates action plans for all areas found deficient. Tracks progress and follow up to ensure all areas meet or exceed established standards. Oversees the Brand Standards audit and follows up with all relevant areas to ensure compliance
- Implements and manages hotel’s daily quality process including goal communication, staff member empowerment, compliance with Hilton Brand Standards, service recovery, and problem prevention. Disseminates feedback from comment cards, guest satisfaction and service failure measurements, and coaches accordingly. Ensures efficient communication to all operations team members.
- Coaches, motivates and develops all managers and team members. Coaches and counsels managers on profitability assessment and staffing procedures
- Manages and reviews daily, weekly and monthly department budgets and costs.
- Organizes, conducts, and / or participates in scheduled meetings held throughout the hotel. Coordinates efforts to provide follow up on action items established at each meeting.
- Coordinates major capital projects and property improvement plan (PIP) involving various departments and provides guidance until project completion. Implements processes in a timely fashion and follows up with appropriate parties to ensure deadlines are met.
- Analyzes monthly statement of operations and prepares written comments regarding the monthly statement of operations for the General Manager’s review.
- Participates in corporate activities and meetings as requested
Requirements :
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
This is a full-time, year-round position working at the Hilton Myrtle Beach Resort Open availability is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity / Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership, and discounted travel program benefits for team members and their families, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace
