What are the responsibilities and job description for the Loss Prevention Agent / On Call position at Kingston Resorts?
As a Loss Prevention Agent, you would be responsible for ensuring the safety of guests and team members of the hotel and property. Specifically, you would be responsible for performing the following tasks to the highest standards:
Responsibilites:
- Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, and undesirable conditions
- Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
- Promote safe work practices
- Initiates preliminary investigations into incidents, as needed
- Writes reports and ensures accuracy of necessary documentation, as needed
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
Qualifications:
- Must have 1-2 years of experience in a similar industry. 3-5 years preferred.
- Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
- Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
- Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
- Ability to follow written and or verbal instructions.
- Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands.
- Ability to climb stairs and ladders at a rapid pace.
- Ability to perform duties within extreme temperature ranges.
If you believe hospitality and a friendly smile are your strengths, we want to talk to you. Apply right now! It only takes a couple of minutes!
This is a On call, year-round position working at the Hilton Myrtle Beach. Schedule will be 2nd shift , with holidays and weekends required. We offer Free Lunch, Free Health Club Membership and discounted travel benefits for team members and their family, plus more!
