Subject Matter Expert - Audio Visual

Role: Subject Matter Expert – Audio Visual

Contract Type: Permanent

Location: New York, US (Kinly operate a hybrid working arrangement, allowing for a mix of office/work from anywhere)

Salary: To $120,000 (dependent on experience), plus benefits

Kinly is a leading integrator of audio-visual and unified communications solutions, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

As we further expand our US presence, we have a new opportunity for an Audio Visual SME to join our highly collaborative team to be the primary technical support contact for clients, in the support of the delivered systems within the Global Service’s team.

You will be accountable for managing our client’s global estates information remotely and locally, to maintain maximum reliability, serviceability, and efficiency in all areas of support.

Key responsibilities:

• Provide in depth troubleshooting, often remotely and provide user support for any reported service issues

• Provide user-training to the end client and support teams in the best practice of system use and support scenarios

• Fault finding of audio visual and video conferencing systems to a high level, under pressure

• Codec configurations, provisioning systems on VC infrastructure (i.e. TMS, Microsoft Teams Room,), phonebook creation

• Code uploading to Crestron devices (panel, processor, x-panel, server)

• Configuration and fault finding of Digital Sound Processors (DSP) such as Q-Sys, Biamp and Clearone, Shure

• Support of IPTV systems, Digital Signage & Satellite systems from OneLan, Tripleplay, Exterity and MediaStar

• Communication with local and global teams to assist in fault resolution

• Maintaining strong relationships and good lines of communication with the client’s management team

• Assist the commissioning contact, either remotely or onsite, to ensure that systems are installed to our strict commissioning guidelines and policies and within the specified timeframe

• Working with design CAD Schematics, ensuring systems are installed and working at optimum levels and to client expectations

• Support Project Manager in the successful delivery of projects

Skills and experience:

• Background working in a similar role

• Excellent technical knowledge of AV & VC equipment from all major brands (Cisco/Crestron/Extron/Poly/Logi and various others)

• Good understanding of computer software and hardware systems

• Networking knowledge to fault find audio and video conference networks. e.g. Dante audio and Multicast video streams

• Understanding both digital/analogue audio and video signals e.g. HDMI, Display Port, DVI Component, and Composite

• Ability to read and work to schematic drawings

• Ability to build relationships and work closely with vendors

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application