Service Technician

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Service Technician. As a Service Tech, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our Equipment Service Department.

General Requirements

· Must continually be able to lift and handle heavy loads up to 70 lbs.

· Must have good eyesight (correctable to 20/20) and normal hearing for diagnostics and trouble shooting equipment.

Target Responsibilities:

· Repair and maintain small engines, large lawn equipment, and all Ag. equipment

· Responsibilities include diagnosing small engine problems, maintaining shop area cleanliness, and collecting and disposing of trash.

· Clearly explain (if called upon) to the customer’s satisfaction the diagnosis and repair of the machine in question.

· Continually seek both technical and product training when available.

· Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality

· Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.

· Treat management and other employees with respect and contribute to building a positive team spirit.

· Follow instructions and promptly respond to management direction.

· Work with integrity, always upholding company values.

· Perform related responsibilities/accountabilities as required or directed.

Daily Duties and Responsibilities:

· Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals. Work to develop a sense of “team” in the service department and across other departments.

· Repair or overhaul small engines and related mechanical or structural parts for a variety of equipment types.

· Perform repairs within the time parameters as established by flat rate time or billed time with proper diagnosis

· Maintain an orderly and clean work area. Also assist in keeping the entire shop orderly and clean.

· Collect and dispose of trash.

· Establish and maintain a positive working relationships with employees, vendors and customers

· Respond promptly to customer needs and manage difficult customer situations

· Completely fill out and turn in all work orders.

Weekly Duties and Responsibilities:

· Study and review all relevant product repair updates

· Inspect, clean and maintain all equipment used

· Report any faulty equipment or hazards to the shop supervisor

· Meet with supervisor to discuss the weekly repair trends, comebacks and service problems.

Monthly and Quarterly Duties and Responsibilities:

Meet with supervisor to discuss and review individual performance

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed
• Year round work

Work Location: In person

Salary : $18 - $20