What are the responsibilities and job description for the Archery Bow Technician position at Kinsey’s Outdoors?
The primary objective of a Bow Technician is to serve customers by providing product and service information; resolving product and service problems. Sell products and services by obtaining, clarifying, recording, and forwarding orders. Maintain inventory by receiving and disbursing supplies and equipment. This technician would be located at our York, PA store location.
Position Attributes
- Multitasking
- Work well in a team environment
- Taking initiative
- Consideration for exceptional customer service
Principal Duties & Responsibilities
- Assist customers on the sales floor and create sales through servicing the customer and meeting their needs
- Attract potential customers and clarify customer's understanding of products and services by answering product and service questions; suggesting information about other products and services; explaining product and service features; offering relevant information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution
- Maintain knowledge of products and services by reading specification updates; attending information meetings; referring questions to supervisor
- Increase sales by suggesting related and additional products and services
- Provide technical support to internal and external customers by responding to requests, setting up bows and working with customers to refine technical set up.
- Maintain inventory operations by following policies and procedures; reporting needed changes
Expectations
- Maintain the stability and reputation of the store by complying with legal requirements
- Maintain quality services by adhering to policies, procedures, and standards
- Contribute to team effort by accomplishing related results as needed
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