What are the responsibilities and job description for the Director of Front Office position at Kinsley Power Systems?
Summary : Oversees all Front Desk and Guest Services functions and supervises employees on a daily basis. Direct and work with supervisors and employees to carry out procedures ensuring an efficient check in and check out process. Ensures the highest level of guest and employee satisfaction and maximizes the financial performance of the department.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Essential Duties and Responsibilities : include the following. Other duties may be assigned.
- Utilizes interpersonal and communication skills to lead and encourage the team, building an environment of trust, respect and cooperation.
- Supervises and directs employees, managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Develops departmental procedures and standards in order to ensure guest experiences are elevated.
- Ensures the proper training of all employees to the standards established by the Peaks Resort & Spa.
- Direct involvement with all hiring, counseling, and terminations.
- Analyzes information and evaluate results to choose the best solution and solve problems.
- Provides and creates experiences that exceed guest expectations.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors and sets a positive example for guest relations.
- Displays outstanding hospitality skills; being attentive friendly, helpful, and courteous to all guests and fellow employees at all times.
- Motivates employees to provide excellent customer service.
- Interacts with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Develops specific goals for the team; create and execute plans to achieve set goals.
- Handles complaints and resolves any conflicts.
- Attend meetings / training as required by management.
Supervisory Responsibilities : Supervise a staff (front desk, concierge, and PBX) and a contracted staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications : To perform this job successfully, an individual must be
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