What are the responsibilities and job description for the Dental Patient Services Representative position at Kintegra Health?
We are seeking a Bilingual Dental Patient Services Representative to join our family. The Dental PSR is the first contact point for patients and visitors to our center. Under the direct supervision of the Practice Manager and the PSR Supervisor, this position is responsible for the timely and accurate recording of patient demographics, insurance information, patient charges, and payments. Cross-training is required in multiple administrative support functions, including dental records, scanning, PHI requests, and messaging to clinical and non-clinical staff.
Candidates Qualifications
1 year of office experience is preferred.
High school diploma or GED.
No licensure is required.
Certifications BLS/OSHA/HIPAA.
Fluent in Spanish, preferred
Key Responsibilities
Candidates Qualifications
1 year of office experience is preferred.
High school diploma or GED.
No licensure is required.
Certifications BLS/OSHA/HIPAA.
Fluent in Spanish, preferred
Key Responsibilities
- Welcome patients and visitors to the practice with a smile, making them feel important.
- Speaks courteously, clearly, and calmly to patients in person or on the phone
- Gather, verify, and accurately enter and update any dental, medical, and insurance changes.
- Correctly notify the attending dentist and working assistants of the patient’s arrival and readiness.
- Answer and respond to telephone calls with professionalism
- Uses script properly as needed when on the phone.
- Schedule patients for efficient use of doctor and staff time, making patients aware of any overdue balances.
- Manage recall system.
- Confirm the next day's appointments by phone, reminding the patient of their account status.
- Willingly perform other tasks as assigned by the dentist or PSR supervisor.
- Patient First – An approach to care that holds primary, the well-being and desires of the patient
- Build not Blame – Focusing first on finding fault with the process rather than the person
- Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
- C ooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
- Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.
