What are the responsibilities and job description for the Patient Services Representative Float position at Kintegra Health?
*You must be willing to cover clinics in Iredell, Catawba, Lincoln, and Davie Counties*
Overview
Benefits:
- Health, Dental, and Vision Benefits
- $5000.00 of Tuition Reimbursement
- 403B Retirement & Company matching up to 8%
- Paid Time Off
- Holiday Pay
- Long Term Disability
- Life Insurance
- Optional Benefits
- Employee Assistance Program
- Flexible Spending Accounts
Patient Service Representative Float Candidate Qualifications:
Experience: One year of clerical experience in a medical office setting is required. However, other related experience may be considered in lieu of medical office experience.
Education: High School Diploma or GED certificate required
Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
Additional skills required: Knowledge of medical office software for updating patient demographic information and posting charges and copays. Requires excellent verbal communication skills. Must be able to work with changing priorities. It requires excellent organizational, problem-solving, and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology is required, and knowledge can be obtained through formal classes or work experience.
Additional skills preferred: Proficient in the use of all computer software utilized in practice
Patient Service Representative Key Responsibilities
- Must be able to interact with individuals of all cultures and levels of authority by answering phones or using face-to-face greetings.
- Must be able to schedule patient appointments under the guidelines of the administration
- Must be able to problem solve and have critical thinking skills
- Must be able to explain policy and procedures to patients and staff
- Must be able to interview patients to obtain personal and financial information
- Must be able to understand and maintain patient confidentiality
- Utilize PMG System:
- Schedule patient appointments
- Update patient demographics & Insurance
- Post copays
- Query for patient financial records
- Utilize EMR System:
- Update patient records
- Scan documents into patient charts on time
- Query patient information
- Extract Medical records for PHI request
- Patient Message provider/staff
- Must be able to perform accurate cash management /transaction procedures
- Perform other duties as assigned
Kintegra Health Core Requirements
1. Patient First – An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame – Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.
We are an equal-opportunity employer and value diversity.
