Patient Services Representative - Part time

*** Part-time position 8 am to 5 pm -- Tuesday, Thursday and Friday ***

Under the direct supervision of the Practice Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. Cross training required in multiple administrative support functions including medical records, scanning, PHI request and messaging to both clinical and non-clinical staff.

Benefits:

• Tuesday, Thursday and Friday 8am to 5pm

• Health Insurance

• Dental and Vision Insurance

• 403B Retirement Plan / 403B Retirement Matching

• Paid Time Off

• Holiday Pay

• Long Term Disability

• Life Insurance

• Optional Benefits

• Employee Assistance Program

• Flexible Spending Accounts

Patient Service Representative Qualifications

The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements:

• Must be able to sit, stand and walk for long periods of time

• Ability to read and understand the English language

• Ability to effectively maintain confidentiality of records and communicate with all levels of personnel

Education: High School Diploma or GED certificate required

Language: Spanish a plus

Experience: One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.

Additional skills required:

• Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays.
• Requires excellent verbal communication skills.
• Must be able to work with changing priorities.
• Requires excellent organizational, problem solving and critical thinking skills.
• Must be able to interact with individuals of all cultures and levels of authority.
• Requires the ability to maintain confidentiality.
• Must be able to function as part of a team.
• Must possess initiative.
• Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
• Proficient in use of all computer software utilized in practice

Patient Service Representative Key Responsibilities

1. Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.

2. Must be able to schedule patient appointment under guidelines of administration

3. Must be able to problem solve and have critical thinking skills

4. Must be able to explain policy and procedures to patients and staff

5. Must be able to interview patient to obtain personal and financial information

6. Must be able to understand and maintain patient confidentiality

7. Utilize PMG System:

• Schedule patient appointments

• Update patient demographics & Insurance

• Post copays