What are the responsibilities and job description for the Clinic Manager position at Kinwell?

Workforce Classification :

On-site

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve.

Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

The Clinic Manager plays a critical role in helping our clinics and teams advance our strategic objectives, as well as ensuring smooth daily operations of Kinwell's primary care clinics. The Clinic Manager will have direct responsibility for day-to-day operations of our clinic in Lynnwood, WA. This role is responsible for communicating workflows as appropriate, training team members, and partnering with the Practice Manager to ensure all aspects of the clinic and technology are successfully operational.

What You'll Do :

Cultivate an environment of team building, integrity, patient / team member safety, continuous improvement, and reward and recognition of team members.
Partner with the Regional Practice Manager and Medical Director in supporting scope of service, refining clinic schedules, and provide input on the clinic playbook used for clinic implementations and daily operations.
Collaborate with clinician partners with oversight from the Practice Manager to ensure key metrics for effective patient throughput, improved patient outcomes, positive patient satisfaction, clinic safety, and efficiency are met.
Ensure corporate initiatives and objectives are communicated to teams clearly and timely to ensure team buy-in and alignment.
Assist with mentoring and coaching team members on business metrics, patient satisfaction, processes, and procedures.
Ensure Practice Manager has appropriate details to monitor and report against clinic launch KPI's and suggest enhanced metrics where appropriate.
Assist with education and coaching of staff on patient health metrics, turnaround times, performance, and any areas of opportunity to ensure a consistent improvement in health outcomes and positive experiences for all patients.
Manage assigned clinics including hiring, onboarding, orientation, mentoring, engagement, performance management, retention, and succession planning.
Complete special projects or assignments and perform other duties as assigned or required.

What You'll Bring :

3 years of experience as a primary care clinic manager.

CMA, RN or LPN with clinic management experience. (Preferred)

Associate's degree in healthcare administration or equivalent working experience.

Experience working with Epic or similar EMR.

Entrepreneurial outlook that thrives in an environment of uncertainty and have a willingness to progress in your career as our practice expands.

Excellent organizational, planning, analytical, prioritization and problem-solving skills.

Excellent verbal and written communication skills, including presentation skills.

Ability to work as a member of a team, take and implement constructive feedback to ensure success of clinic.

Demonstrated ability to exercise judgment in handling sensitive and confidential information in a discrete and professional manner.

Skilled in operating a computer in a Windows environment utilizing Outlook, Word, and Excel. (Preferred)

Prior experience with increasing practice utilization. (Preferred)

Track record of achieving and maintaining exceptional Net Promoter Scores. (Preferred)

Working Environment

Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.

The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.

Occasional travel may be required.

This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.

Physical Requirements

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation :

This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.

Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.

This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.

Vaccine Requirement :

Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.

Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and / or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (recruiting@kinwellhealth.com) if you are requesting an accommodation to participate in the application process.

What we offer :

Paid Time Off & Paid Holidays

Medical / Vision / Dental Insurance

Personal Funding Accounts (HSA, FSA, DCA)

401K

Basic Life Insurance

Disability-Short Term and Long-Term

Supplemental Life and ADD&D

Tuition Reimbursement for qualifying programs

Employee Assistance

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.

National Plus Salary Range :

78,000.00 - $126,800.00

National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

Salary : $78,000 - $126,800

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