What are the responsibilities and job description for the Field Service Technician position at KION Group?
Dematic Corporation is now hiring for a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. Primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by nearby airport for travel.
What we offer : What we offer :
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here :
The base pay range for this role is estimated to be $30 to $35.50 an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications :
What you will do in this role :
Participates in semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
Providing customer support and education, offering vital mentorship and instruction on how to operate and maintain their equipment.
Performs semi-complex maintenance on tools, test equipment, etc, and maintains documents of all inspections, maintenance and repair work, and failures.
Participates in assessing the performance of semi-complex products / equipment based on field support data and recommends modifications or improvements.
Performs semi-complex work within the technical or paraprofessional areas.
Effectively identifies problems as they occur and takes appropriate steps to address them in situations where the problem is not difficult or complex.
Respond to service calls, providing technical service and maintenance support.
Maintaining detailed service reports and documentation of all work performed.
Replacing or repairing defective parts and recalibrating equipment as needed.
What We Are Looking For :
Mechanical, electrical, or mechanical technician program graduate or equivalent experience. We prefer candidates with a Bachelor's degree in engineering or equivalent experience.
Two years (minimum) experience in resolving problems related to electromechanical and / or mechanical equipment. Successful candidate must have some working experience with material handling equipment. Service experience with
Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS / RS), or conveyors are highly prized.
Must be able to travel on short notice and spend more than 80% of the time traveling. The candidate may be continuously away from home for as long as a month (offer travel expenses).
Availability during off hours for travel.
Willingness to work weekends, holidays, and off shifts.
Ability to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.
knowledge of using personal computers for word processing, database functions, and communications. Understanding personal computer hardware setup and software configuration is required.
Proficiency in resolving problems with Programmable Logistic Controllers (PLC) is a must.
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