Lead Security Officer - CARNEGIE

Job Summary

Lead Security Officers perform the duties of Security Officer, in addition to acting on behalf of the Security Supervisor, per direction or in their absence.

ESSENTIAL DUTIES AND RESPONSIBILITIES
> All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner
> Provides overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, guests/guests, and Team Members.
> Patrols the buildings and grounds
> Safeguards the assets of the casino
> Enforces gaming regulations included in the MICS
> Prepare clear, concise, and complete written accident and incident reports as required by policy / procedure / internal controls
> Guards and transports chips, tokens, currency, and coins throughout the casino
> Collects and transports drop boxes to storage area
> Observe slot/gaming machine drop
> Perform poker game and table game drop
> Periodically examines doors, windows, and gates to determine that they are secure
> Warns violators of rule infractions and apprehends or expels persons engaging in suspicious or criminal acts
> Periodically inspects equipment and machinery to ascertain if tampering has occurred
> Detect and secure any safety and/or security problems that could endanger guests or Team Members until relieved by a greater level of training or the situation are corrected
> Sounds alarm or calls police/fire department by telephone in case of emergency; thereafter must act within the Incident Command System as directed
> Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment
> Regulates vehicle and pedestrian traffic to maintain orderly flow
> Adheres to all applicable regulatory, departmental, and casino policies and procedures, and to the MICS
> Provides information and directions to guests
> Appropriately react per training, to incidents and make decisions under stress and/or duress
> Comply with the confidentiality policy as it relates to the release or disclosure of organizational information
> All other duties as assigned
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others

KNOWLEDGE & CERTIFICATION, SKILLS & ABILITIES

Specifics Required:
> High school diploma or GED required
> At least 21 years of age
> 2 years’ experience in Law Enforcement, Military, Casino Security or Security field
> CPR certification (or ability to obtain within three months of hire)
> Valid Driver’s License and be insurable on Company’s Policy
Preferred:
> Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations
Skills Required:
> Basic computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
> Strong organizational skills
> Strong written communication skills
> Strong verbal communication skills
> Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
> Accurate and detail-oriented
> Strong problem solving skills
Abilities Required:
> Ability to maintain high confidentiality
> Ability to independently manage multiple tasks in a professional manner
> Ability to work independently with minimal supervision
> Ability to work cooperatively with all departments
> Ability to independently lift up to 50 pounds daily

Physical Demands / Work Environment

PHYSICAL DEMANDS
Must be able to communicate using written, oral and computer methods. Must be able to operate computer equipment (for extended periods of time). Must be able to stand and exert fast-paced mobility for periods of up to 8 hours. Must be able to walk, sit, and/or stand for long periods of time. Must have a good sense of balance, and be able to bend and kneel. Must be able to push, pull and grasp objects. Must have the ability to independently lift up to 50 pounds daily. Must be able to perform repetitive hand and wrist motions. Required to physically subdue, restrain or remove hostile individuals.

WORKING ENVIRONMENT
Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Gaming and convention center parking environment. Outdoor environment. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as
assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

Disclaimer of Conditions of Employment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.

Job Type: Full-time

Pay: $14.55 - $16.01 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $15 - $16