Security Supervisor - CARNEGIE

Job Summary

The Security Supervisor is responsible for supervising the activities of the Security Officers. Implements security policy and procedure as it applies to Minimum Internal Control Standards (MICS).

Essential Duties & Responsibilities
> All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner
> Supervises the Security department by ensuring all shifts are covered
> Provides overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, Guests, and Team Members
> Safeguards the assets of the casino
> Enforces gaming regulations included in the Minimum Internal Control Standards (MICS)
> Prepare clear, concise, and complete written accident and incident reports as required by policy/procedure/internal controls
> Observe slot/gaming machine drop
> Maintains master key control.
> Warns violators of rule infractions and apprehends or expels persons engaging in suspicious or criminal acts
> Detect and correct safety and/or security problems that could endanger Guests or Team Members
> Sounds alarm or calls police/fire department by telephone in case of emergency
> Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment
> Regulates vehicle and pedestrian traffic to maintain orderly flow
> Adheres to all regulatory, departmental, and casino policies and procedures, and to the MICS
> Provides information and directions to Guests
> Appropriately react to incidents and make decisions under stress and/or duress
> Comply with the confidential policy as it relates to the release or disclosure of organizational information
> Demonstrate excellent Guest service skills and cooperate with other Team Members in providing Guest information, assistance, and service
> Assists with hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating Team Members with concurrence of the Casino Manager, Assistant General Manager, and Director of Human Resources
> All other duties as assigned
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others

Knowledge, Skills & Abilities (KSA)Specifics Required:
> High school diploma or GED required
> At least 21 years of age
> Associates Degree in Criminal Justice or related field and 1 year of Law Enforcement and 1 year of Casino Security Experience
OR
> 2 years Law Enforcement and 2 years Casino Security experience
> 1 year Lead or Supervisory experience
> First Aid and CPR certification (or ability to obtain within three months of hire)
> Valid Driver’s License and be insurable on Company’s Policy

Preferred:
> Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations

Skills Required:
> Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
> Strong organizational skills
> Excellent written communication skills
> Excellent verbal and interpersonal communication skills
> Accurate and detail-oriented
> Excellent problem solving skills
> Guest service, interpersonal, and teamwork skills necessary to maintain quality service delivery

Abilities Required:
> Ability to maintain high confidentiality
> Ability to independently manage multiple tasks in a professional manner
> Ability to work independently with minimal supervision
> Ability to work cooperatively with all departments
> Ability to manage extensive amounts of paperwork
> Ability to operate most office equipment (computer, fax, copier, etc.)
> Ability to maintain a professional demeanor
> Ability to independently lift up to 50 pounds daily

Physical Demands / Work EnvironmentPHYSICAL DEMANDS: Must be able to communicate using written, oral, and computer methods. Must be able to operate computer equipment (for extended periods of time). Must be able to stand and exert fast-paced mobility for periods of up to 8 hours. Must be able to walk, sit, and/or stand for long periods of time. Must have a good sense of balance, and be able to bend and kneel. Must be able to push, pull, and grasp objects. Must have the ability to independently lift up to 50 pounds daily. Must be able to perform repetitive hand and wrist motions. Required to physically subdue, restrain, or remove hostile individuals.

WORKING ENVIRONMENT: Office, gaming floor, and convention center environment, to include; flashing lights, frequent loud noises, and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile Guests. High volume, direct public contact.

Disclaimer of Conditions of EmploymentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.

Job Type: Full-time

Pay: $43,888.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• On call

Work Location: In person

Salary : $43,888