Surveillance Agent

Job Overview
The Surveillance Agent is responsible for the daily on-going monitoring and observation of casino operations, while ensuring the security and integrity of casino assets, staff and patrons. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

Responsibilities

1. All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.

2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.

3. Responsible for acquiring and maintaining a working knowledge of all departments' policies and procedures, minimum internal control standards and tribal internal control standards.

4. Responsible for proactively watching count room, cage and main bank activities, and/or assigned area for loss-prevention, compliance auditing, and investigation.

5. Responsible for actively monitoring table games and slot drops to maintain gaming compliance.

6. Responsible for verifying large jackpot payouts to stay in compliance with Title 31.

7. Conduct in-depth investigations on behalf of the Compliance Department to assist with audits of daily information to ensure compliance with Title 31.

8. Utilize a multitude of various casino-based programs to audit Guests, transactions and to generate reports for in-depth audits and investigations.

9. Responsible for conducting in-depth investigations of Team Member's at the request of a supervisor to determine if cheating, theft, injury, behavioral or policy violations have occurred.

10. Responsible for writing an end-of-investigation report to include all data detailing the findings of the investigation and ensure proper documentation.

11. Identify possible or known gaming cheats, advantage players, thieves or other individuals suspected of endangering company assets or environment and create reports accordingly.

12. Proactively monitor the day-to-day activities of all departments and document any violations not in accordance with Kiowa Casinos' policy and procedures, including Kiowa Gaming Commission (KGC), System of Internal Control System (SICS), and Tribal Internal Control System (TICS).

13. Report violations of the Title 31 process to include Currency Transaction Reports and Suspicious Activity Reports to the Compliance Department.

14. Prepare all video, documentation and/or presentation material for internal or external auditors up to and including NIGC auditors.

15. Attend trainings on new surveillance, security, banking, safety preparedness, and precautionary techniques.

16. Maintain a high level of confidentiality.

17. Adhere to all regulatory, departmental, and casino policies and procedures, and to the MICS.

18. Perform additional duties or projects, as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

• High School diploma or GED is required.

• 1 year of higher education, or technical training, and 1 year experience in gaming environment preferred, and/or an equivalent combination of education, experience, or training.

• Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.

REQUIREMENTS, SKILLS & ABILITIES

• Must be at least 21 years of age.

• Regular and reliable attendance.

• Must be able to write reports and document investigations.

• Must be able to work in a fast-paced environment.

• Must maintain the highest confidentiality.

• Ability to work cooperatively with all departments and all team members.

• Ability to maintain a professional appearance and demeanor.

• Ability to maintain high confidentiality.

• Ability to work independently with minimal supervision.

• Ability to prioritize tasks and meet deadlines.

• Ability to follow directions.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

LICENSES & CERTIFICATIONS

• Ability to obtain and maintain Gaming License is required.

• Key positions require knowledge and application ofTitle 31 reporting requirements.

• Must have the ability to pass comprehensive background check and drug test.

Join our team as a Surveillance Agent where your vigilance will contribute significantly to maintaining a safe environment.

Job Type: Full-time

Pay: From $14.75 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Gym membership
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Physical Setting:

• Casino
• Office

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Extended hours
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Application Question(s):

• This position requires the ability to obtain and maintain a Gaming License. Can you pass a gaming background check?

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Devol, OK 73531: Relocate before starting work (Required)

Work Location: In person

Salary : $15