Table Games Supervisor

SUMMARY

The Table Games Supervisor is responsible for providing superior guest service to guests while ensuring the Table Games department and its staff operates in accordance with applicable laws, regulations, policies and procedures and functions are executed in a prompt, professional and courteous manner. Maintains confidentiality of all privileged information. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.

2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.

3. Ability to assume the position of dealer as needed.

4. Enforce policy and procedures for all Table Games.

5. Prioritize tasks, handle multiple projects simultaneously, organize, and delegate assignments.

6. Analyze Guest play, cheating, scams, card counters, collusion, and unusual or suspicious activity.

7. Must be knowledgeable of local, federal, and state gaming regulations as well as Kiowa Casinos internal controls, policies, and procedures.

8. Attend all staff meetings and other meetings as assigned by the Director ofTable Games.

9. Resolve Guest complaints in a prompt and courteous manner.

10. Ensure all Guests are satisfied with their experience at the Kiowa Casinos and make them feel welcome.

11. Maintain a high level of Guest confidentiality.

12. Adhere to all regulatory, departmental, and casino policies and procedures, Title 31 and to the MICS.

13. Maintain knowledge of special events, hours of operation, and other pertinent information.

14. Perform additional duties or projects, as assigned.

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

• High School diploma or GED is required.

• Completion of Dealer training plus 2 years' previous dealing experience is preferred with 1 year Table Games Dual Rate or Supervisory experience, or equivalent combination of education and experience.

• Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.

REQUIREMENTS, SKILLS & ABILITIES

• Must be at least 21 years of age.

• Regular and reliable attendance.

• Must be able to work in a fast-paced environment.

• Strong verbal communication skills.

• Ability to work cooperatively with all departments and all team members.

• Deliver Guest service, interpersonal, and teamwork skills necessary to maintain quality service standards.

• Ability to maintain a professional appearance and demeanor.

• Ability to maintain high confidentiality.

• Ability to independently manage multiple tasks in a professional manner.

• Ability to work independently with minimal supervision.

• Ability to prioritize tasks and meet deadlines.

• Ability to follow directions.

• Ability to count large sums of money.

• Ability to process basic mathematical functions.

• Ability to stand while working for extended periods of time.

SUPERVISORY RESPONSIBILITIES

This position supervises dealers in assigned areas.

LICENSES & CERTIFICATIONS

• Ability to obtain and maintain Gaming License is required.

• Key positions require knowledge and application ofTitle 31 reporting requirements.

• Must have the ability to pass comprehensive background check and drug test.

JOB DEMANDS

Physical

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files.

Confer with Human Resources far additional information, as needed.

Mental

Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.

Work Environment

The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen.

meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.

Success in this position will require ongoing knowledge ond application of the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions.

STATEMENT OF UNDERSTANDING

I have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided. I further agree to immediately inform my supervisor(s) when/if my ability to perform is hindered or enhanced in any way.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Casino

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: In person

Salary : $50,000