What are the responsibilities and job description for the Product Support Engineering Director - 2192 position at Kioxia?
Job Description
As the Director of Product Support Engineering, you will lead a small team responsible for providing support for our data center SSD products. Your leadership will be critical in driving collaboration between product development and support functions to enhance product reliability and customer satisfaction. During the product development phase, you will provide support within KIOXIA to ensure all customer requirements are validated before the customer qualification begins. With an emphasis on product maturity, you will act as the “voice of the customer” in the product development process.
In this role, you will communicate the status of product development to the customer, align the customer on qualification schedules and work with the customer and internal stakeholders to resolve issues. This involves prioritizing and resolving complex technical and program related issues. Other responsibilities include developing a comprehensive pre-qualification strategy to ensure smooth execution of product qualifications. You will be a stakeholder in the product development decision making process with an emphasis on product maturity and customer deliverables. The role requires considerable focus on building and maintaining strong relationships with internal stakeholders and the customer.
Primary Responsibilities :
- Manage schedules and qualification requirements with the customer and internal stakeholders.
- Manage and mentor technical team, ensuring effective issue resolution, knowledge sharing and continuous improvement to support processes.
- Provide technical status updates on qualification progress and issue status.
- Effectively communicate complex technical data to the customer.
- Manage action items and drive issues to resolution in a timely manner.
- Develop customer pre-qualification strategies and execution plans.
- Perform required lab work for joint qualification as needed.
- Write product release notes, failure analysis reports and technical use-case white papers.
Qualifications
Additional Information
Req# 2192; #LI-CB1
The expected salary for this position is $154,775.00 - $258,037.00.
At KIOXIA, we value the following :
Offering opportunities for career growth and personal development training
Empowering employees by listening and responding to ideas, issues, and approaches
Offering a generous PTO allotment, holiday shutdown, and flexible work options
Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
Excellent medical and non-medical benefits, 401(k) matching, pet insurance
KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $154,775
