What are the responsibilities and job description for the Product Support Engineering Intern - i-0042 position at Kioxia?
Job Description
Seeking a highly motivated individual to intern in KIOXIA America’s Product Support Engineering team to assist with technical product support on the data center product line. The candidate should possess a basic understanding of X86 computer architecture and related drivers, BIOS, software, PCIe, etc. Data center and computer storage experience (NVMe, SATA, RAID, etc.) is desired but not a requirement. Must have strong communication skills in both written and spoken environments. Must have the ability to work across multiple functional teams within the product development and customer support organizations.
Responsibilities :
- Assist Product Support Engineer (PSE) with first level triage of customer reported issues.
- Create, track and manage customer issues within the issue tracking system and related forums.
- Communicate status of issue(s) to the PSE and collaborate on next steps.
- Assist with technical content development for customer and product documentation.
- Develop test cases to reproduce issues or ensure SSD meets reliability requirements.
- Execute firmware release test plan.
Qualifications
Additional Information
Req# i-0042; #LI-MB1
The expected salary for this position is $25 - $30 / hour.
At KIOXIA, we value the following :
Offering opportunities for career growth and personal development training
Empowering employees by listening and responding to ideas, issues, and approaches
Offering a generous PTO allotment, holiday shutdown, and flexible work options
Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
Excellent medical and non-medical benefits, 401(k) matching, pet insurance
KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $25 - $30
