Job Description
Job Description
KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond.
Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500 students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, and then build the skills and confidence they need to thrive.
We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together.
Position Overview
The Senior Manager of People Operations : Employee Engagement is responsible for the overall support and management of the organization’s employee relations, compliance, performance management, compliance and regulatory reporting, and engagement practices and protocols.
Duties / Responsibilities
Employee Relations and Conflict Resolution
- Provides a broad range of professional employee relations activities, including employee consulting, training, conflict resolution, complaint investigation, policy interpretation, and preparing and delivering related summary reports and recommendations.
- Serves as the initial contact and liaison for intake and assessment of employee complaints.
- Conducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required.
- Coaches and advises employees and management through sensitive HR issues to resolve conflict and seek workable solutions.
- Conducts individual and / or group facilitation to foster effective communication and healthy workplace relationships among employees and management.
- Investigates work-related or compliance issues and prepares summary reports, conclusions, and recommendations.
- Conducts Stay and Exit interviews regarding employee experience and investigates matters that are not in alignment with KIPP or do not adhere to the law or organizational policies.
- Advises and trains leaders on best employee relations practices and strategies for managing concerns and employee grievances, including training on employment laws and legal affairs.
- Negotiates employment separations and represents KIPP Capital Region at employee-related hearings, mediations, and depositions alongside the Director of Human Resources.
Compliance and Legal Affairs
Maintains knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources.Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.Assists with record keeping related to hiring, termination, leave, transfer, and promotion, particularly regarding Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives.Assists with preparing plans, policies, documents, and reports, including EEO-1, affirmative action plans, organizational charts, labor agreements, and employee handbooks.Provides advice and counsel to supervisors on employee issues related to compliance with regulations and laws.Administers the KIPP Capital Region Employee Policy Handbook and proposes recommendations to HR Leadership and the KIPP Capital Region Policy Committee for changes and improvements.Complies with all charter, federal, state, and local laws and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services.Supports the implementation and monitoring of the EVERFI module to promote equity and compliance within the organization.Employee Engagement and Experience
Conducts surveys, interviews, and other research on human resource policies, compensation, and other labor negotiations; collects information and reports results to Human Resources Leadership.Uses surveys, interviews, and other studies to conduct research regarding human resource policies, compensation, and other employment issues. After analyzing the information, makes recommendations on changes, adjustments, or enhancements.Provides employee education on employment policies, KIPP CAP protocols, and best practices.Partner with the Equity team to align diversity and inclusion initiatives with employee operations practices.Committed to furthering anti-racism, equity, and racial justice in all efforts and expects all stakeholders to participate in this work.Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives.Performance Management and Data Analytics
Oversees the performance management cycle, including goal-setting, feedback, and evaluation processes.Collaborates with managers to ensure consistent and fair application of performance standards and policies.Creates and maintains dashboards and other regular reports that answer questions for key stakeholders and provide insight into employee, school, and regional employee performance.Works closely with the People Operations Manager : HRIS to create custom tools to support high-quality data analysis and action planning from performance management assessments.Uses data analytics to assess employee engagement, performance metrics, and compliance status.Prepares reports and presentations for leadership regarding employee relations trends and initiatives.Serves as an expert in employee experience, national trends, and best practices in the use of data to inform organizational strategy.Training and Development
Develops and conducts management training on harassment and discrimination, employment law, ADA, performance reviews, discipline, terminations, ethics, and personnel policies and regulations.Provides training and education to employees and managers on compliance, employee relations, and best practices.Partners with the Manager of People Operations responsible for leave management to conduct interactive processes with employees to determine ADA compliance and reasonable accommodations.Strategic HR Operations and Continuous Improvement
Collaborates with HR Leadership Team to identify system improvements and enhancements; recommends and implements solutions.Prioritizes and manages relevant support requests and communicates best practices and solutions to common challenges across school sites.Collects information and data to assess cost and policy implications of negotiations and disputes, including management and labor proposals, pay scales, benefits, and working conditions.Performs other duties outlined by the Director of Human Resources.Qualifications
Education and Experience
Bachelor’s Degree from an accredited College or University is required. A degree in Human Resources or a related field is preferred. SHRM-CP or SHRM-SCP is a plus.Minimum four years of progressive human resource administration experience, with a strong focus in employee relations preferred OR its equivalent through training, education, and other experience.Strong background in comprehending, interpreting, and applying the appropriate sections of applicable federal and state laws, guidelines, regulations, ordinances, and policies.Ability to effectively advise, coach, interact, and navigate crucial conversations, including a demonstrated understanding of negotiation techniques and restorative practices.Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational linesDemonstrated understanding of working within a student-focused context, preferably within the charter or public school environment.Prior experience working in schools and urban communities is highly preferred but not required.Ability to work a flexible schedule outside of regular business hours.Aptitude to create and work within an inclusive environment that honors and supports a diversity of backgrounds and perspectives.Physical Requirements
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.Prolonged periods were sitting at a desk and working on a computer.Must be able to access and navigate all areas of the school and other facilities as needed.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.The employee needs to read, write, and speak English fluently.While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance; stoop / bend and reach, kneel, crouch or crawl; talk, hear.Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators.Ability to occasionally lift and move up to 20 pounds.Additional Information
WORK PERKS
When you join KIPP Capital Region, you are joining in on our promise to families that their children will enter college and the professional world able to thrive academically due to their literacy, numeracy, and core knowledge in science and social studies. We also promise that our students will develop a passion for learning and the drive necessary to persevere as they climb the mountain to and through college and career. Our graduates will be prepared to return to their community as teachers, leaders, and architects of continued growth in the Capital Region. And while the biggest perk to working at KIPP Capital Region is doing work that makes a lifelong difference in the lives of our students, you'll find that's not the only benefit we offer :
Generous time-offIndustry-leading medical, dental, and vision coverageAggressive employer 403(b) contribution matchChildcare benefitsUnparalleled work / life integrationCasual dress codeRelocation stipend (conditions apply)And so much more! For more information on the benefits of joining KIPP Capital Region, please view our Employee Benefits Summary .Learn More :
KIPP Capital Region offers a competitive salary ranging from $71,820 - $79,380.
Salaries are determined using an equitable compensation scale that accounts for years of experience relevant to the role and longevity within the KIPP network. KIPP Capital Region will evaluate and determine the step / level a new hire will be placed within our teacher salary scale at point of hire.
All staff and educators at KIPP Capital Region are committed to anti-racism and inclusion, are part of a close-knit diverse community, and are encouraged to show up authentically, inspiring our children to do the same. Learn more about what it’s like to work at KIPP Capital Region : kippcapital.org / join -our-team /
This role is located at KIPP Capital Region schools in Albany, NY.
Salary : $71,820 - $79,380
