What are the responsibilities and job description for the Associate Product Manager position at Kipsu?
Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.
THE OPPORTUNITY
Kipsu is looking to hire an analytical, driven, and curious individual with one to three years of career experience to come be part of a dedicated, fast-moving product team and play a role in defining new first-to-market capabilities at a pioneering Minnesota-based technology company. With the service world becoming increasingly automated and people being replaced by bots, Kipsu leads instead by bringing humans paired with technology to the forefront of service. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great customer service.
What You'll Do
As an Associate Product Manager on our collaborative and motivated team, you’ll have the chance to:
We’re hiring people who:
THE OPPORTUNITY
Kipsu is looking to hire an analytical, driven, and curious individual with one to three years of career experience to come be part of a dedicated, fast-moving product team and play a role in defining new first-to-market capabilities at a pioneering Minnesota-based technology company. With the service world becoming increasingly automated and people being replaced by bots, Kipsu leads instead by bringing humans paired with technology to the forefront of service. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great customer service.
What You'll Do
As an Associate Product Manager on our collaborative and motivated team, you’ll have the chance to:
- Work in a fast-paced environment with a team that is collaborative and adaptive to an evolving market and customer base
- Understand customer problems and conduct business analysis to inform development and innovation
- Collaborate across multiple teams internally and externally on identifying needs, understanding systems, and designing solutions in order to integrate systems
- Identify and write requirements for product enhancements as we expand our solution into existing and emerging markets
- Become an expert on our product, how it’s used by our customers, and how we can maintain our status as the "best in class" solution
- Apply product and technical knowledge when engaging with customers and designing solutions to integrate Kipsu with their day to day tools and needs
- Collaborate cross-functionally with motivated teams of peers on refinement, requirements validation, and feature testing to ensure the team is always putting out the best product possible
- Help launch new product capabilities with customers, ramping up from a few to many and gathering feedback along the way
We’re hiring people who:
- Possess an enthusiastic and persistent curiosity of how things work with our product, our users, and beyond
- Are fearless and willing to dive into familiar or unfamiliar realms of technology; to learn, investigate, experiment, and apply
- Apply a consistently high attention to detail when writing, communicating, synthesizing, and presenting product design and requirements
- Are eager to dive into the details - whether data analysis, systems, or user journeys - in order to define thorough requirements that meet the core needs of users in the product
- Can break down complex problems into components, dive into the details, and build back to a solution
- Are comfortable engaging with customers and asking questions with an instinct to read between the lines to elicit the underlying need, asking “why?” or “what else?” one more time
- Can effectively present and articulate complex ideas to people with technical and non-technical backgrounds both verbally and visually
- See problems and take initiative to fix them, jumping in to take action rather than waiting for someone else to do it
- Possess technical aptitude with a willingness and eagerness to bridge technical gaps between customer and product
- Are comfortable having high level technical conversations (APIs, system integrations, data, etc) in order to elicit needs for product functionality
- Are comfortable with reading and applying API documentation, both internally and with customers; for example, Single Sign-on and system data integrations
- Can identify dependencies in complex systems and plan and prioritize relative to value and impact
- Comfortable flexing into other product and technical areas needed by the business
- Working in the hospitality industry or related technologies
- Working with healthcare technologies or healthcare-specific interfaces
- Having an entrepreneurial streak or a history of working at startups
- Having an engineering background, whether software, chemistry, mechanical, civil, etc.
- Experimenting with technology, making websites, or designing applications
- Familiarity with software development methodologies
- We’re a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.
- Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
- Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
- Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.
- Unity– Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
- Transparency– Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
- Trust– Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
- Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
- Respect– Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
- Purpose– Everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships.
Salary : $59,000 - $75,000
