What are the responsibilities and job description for the Integrations Technical Support Specialist position at Kipu Systems?
Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our work to advance behavioral health care in our communities.
Our innovative solutions support providers in treating addiction, eating disorders and many other behavioral health conditions. Our EMR, CRM and revenue cycle solutions help behavioral health facilities succeed in managing their patients’ entire care journey, but it’s through our people that we truly make a difference.
Summary
As an Integrations Technical Support Specialist, you will be responsible for providing top-notch technical support to our API and Integration users. You will work closely with our customers, developers, and internal teams to troubleshoot, diagnose, and resolve technical issues related to our API services and Integrations.
***Preference will be given to applicants located in Florida, as well as Salt Lake City, Utah and Phoenix, Arizona.***
Responsibilities:
- Provide technical support for API & Integration users, including troubleshooting and problem-solving
- Understand and resolve API/Integration related issues reported by customers or partners
- Collaborate with the development team to improve API & Integration functionality and performance
- Develop and maintain technical documentation in partnership with the Education team, including API & Integration guides, FAQs, and knowledge base articles
- Conduct API & integration training sessions for customers and internal teams
- Stay updated with the latest industry trends and all applicable technologies related to our services
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience
- Proven experience in a technical support role
- Strong understanding of RESTful APIs, HTTP protocol, and Websockets.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, with the ability to explain complex technical concepts to a non-technical audience.
- Familiarity with programming languages such as Python, Java, or JavaScript is a plus
Benefits & Compensation
- Expandable paid time off.
- 11 Paid Holidays.
- Health, Dental, Vision, Disability, and Life Insurance.
- Parental Leave.
- Pet Insurance.
- Employee Career Path Program.
- 401(K) with Company Match.
Kipu Promise
In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Having shaped the industry for 10 years, today we focus on advancing our New Vision for the behavioral health ecosystem, evolving how it operates, interacts, communicates, and heals.
We are an equal-opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, gender identity, or disability status.
