Customer Service Representative I

Electrical Supply Counter Sales Representative - Effingham, IL At Kirby Risk, a Customer Service Representative is a Multi-Faceted Role with Opportunities for Growth and Development! As a CSR in the Electrical Supply Industry, you will work hands-on with customers and products, providing customer service excellence in one or more of these essential areas: Counter Sales (Front of Store) Inside Sales Warehousing Supporting and Partnering with Outside Sales, Marketing, and Communications Vendor Relations—Incoming and outgoing calls What will I be doing as a Customer Service Representative? Provide Customer Service Excellence: Exceeding customer expectations and the commitments that we have made.   Becoming the "go-to" for customer needs, challenges, and requests Putting a smile on the face of our customers as you partner with the outside sales team to keep them satisfied Joining forces with vendors to make sure products are delivered on time every time Championing corporate marketing initiatives, such as training events and product launches. Taking advantage of the opportunity to build deeply satisfying relationships internally and externally. Want to know if you are a good fit? If so, you will meet the following criteria: College Course work and/or 2 years of relevant work experience Be a quick study, willing and able to apply ongoing learning Strong written, verbal communication, and interpersonal skills Keen attention to detail and organizational skills Preference is given to candidates with business-to-business sales experience and Electrical Supply and Distribution knowledge! What are some of the Physical Requirements? Lifting to 50 lbs. Answering Multi-Line Phone Systems Managing/Taking Inventory Unloading Shipments (semi) Loading Customer Vehicles Fork-lift experience preferred    What's the company culture like at Kirby Risk? A leader in Electrical Supply and Manufacturing, the roots of this continuously successful (since 1926) organization are reflected in its enduring Values and Principles; hard-working, engaged, caring people who treat one another and our customers with the utmost respect and approach their work with a sense of urgency.   What are the benefits? Kirby Risk provides a complete benefits package, including Medical, RX, Dental, Vision, Life, Employee Assistance Programs, Tuition Reimbursement, on-the-job training, a 401K Plan, Profit Sharing, and PTO.