Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Product Service Manager Benefits
- Above-Average Industry Pay
- Comprehensive Benefits Package (including Medical / Dental / Vision)
- 401K Plans with Company Match
- Generous PTO Package / Paid Holidays
- Short / Long Term Disability
- Growth Opportunities
- Paid Training
- Family-Owned and Operated
- Health and Wellness
Product Service Manager Position Purpose
Responsible for supervising a team of mechanics to efficiently manage the repair and maintenance of equipment that falls within the scope of responsibility by utilizing the assets available in an effective and timely manner, keeping unproductive time to a minimum.
Product Service Manager Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One GoalAccepts requests from internal and external customers for repairs to equipment within the scope of responsibilityResearches the scope of repair and prepares quotes for customersOpens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standardsDetermines which repairs are warrantable and which are to be billed to the customerMonitors progress of repairs and communicates with customers on the statusMonitors work in process to achieve labor goals of a maximum of 60 hours per technicianTracks and schedules factory campaigns and ensures they are completed by set deadlinesMonitors and tracks parts returnsCompletes all paperwork related to the department promptlyOversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety proceduresManages employee performance appraisals in a productive and timely mannerMaintains open and continuous communications with the Service Manager on work issues and employee mattersPerforms other job-related duties as assignedConsistent and reliable on-site attendanceProduct Service Manager Minimum Qualifications
High School Education or EquivalentFive (5) years combined experience as a technician in a related field and supervisory experienceProficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applicationsExcellent verbal and written communication skillsExcellent organizational skills to appropriately manage a high volume of department paperwork.Experience or training in management concepts and practices or the willingness and ability to obtain and apply such training in an acceptable and approved mannerProduct Service Manager Physical Requirements
Pushing / Pulling / Lifting / Carrying up to 50 pounds without assistancePhysical ability to squat, twist, turn, bend, stoop, climb, and reach overheadMust be able to work in extreme heat or cold and / or wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes / odors associated with the shopPhysical ability to perform for extended hoursAbility to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional conditionThis is a safety-sensitive position.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
