Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Regional Service Manager, Central Div. Summary
Responsible for the efficient and profitable operation of the Service department. Leads and coaches all branch Service Managers. Advises and makes recommendations for changes and / or process improvement to the VP of Product Support.
Regional Service Manager, Central Div. Benefits
- Above-Average Industry Pay
- Comprehensive Benefits Package (including Medical / Dental / Vision)
- 401K Plans with Company Match
- Generous PTO Package / Paid Holidays
- Short / Long Term Disability
- Growth Opportunities
- Paid Training
- Family-Owned and Operated
- Health and Wellness
Regional Service Manager, Central Div. Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One GoalSupports and maintains a clean and safe work environment in conjunction with our Safety ManagerDevelops annual goals and objectives for the assigned Service departments to include expected billings for labor based on sales estimates, rental contracts, and equipment salesRegularly reviews the performance of department metrics financially and operationally to understand where opportunities for improvement existDevelops Standard Operating Procedures (in conjunction with VP and other Regional Service Managers) to ensure that all branches are conducting business in a uniform and consistent mannerMonitors and tracks all OEM factory campaigns to ensure KSMI achieves a 100% completion rate for all mandatory campaignsDevelops relationships with represented manufacturers to collaborate in support effortsWorks in conjunction with our Training department to ensure that all technicians are receiving the proper training, to guarantee they are current with the products we sell and serviceWorks with individual Service Managers to develop capital expenditure needs on an annual basis to be submitted to senior management for review and approvalWorks with Branch Operations Managers as needed to resolve issues, develop individual service support plans for customers, rental department, and used equipmentPromotes good inter-department relationships at the local branch as well as with other company facilities and departmentsWorks directly with the Branch Service Manager and customers to resolve disputes or concerns in a timely and professional mannerWorks with Branch Service Manager and Product Service Managers to identify technician and shop tooling needsWorks with Branch Service Managers and Product Service Managers to identify hiring needs and interview potential techniciansWorks with individual Service Managers to ensure department operation matrices are achieved, such as work in progress (WIP), invoicing, technician efficiency, warranty, etc.Ensures that appropriate communications take place throughout the locations by conducting regular team meetings, one on one meetings, encouraging an open-door policy, and proactively seeking feedback from team membersPerforms other job-related duties as assignedEnsures consistent and reliable on-site attendanceRegional Service Manager, Central Div. Qualifications Minimum Qualification
Bachelor's Degree or equivalentFive (5) years of experience with a multi-branch, heavy equipment dealership, or related industryExceptional Interpersonal skills and excellent communication skillsAdept at organizing, planning, and task completion to manage a high volume of department paperworkRegional Service Manager, Central Div. Physical Requirements
Lift and carry up to 50 pounds without assistancePhysical ability to squat, twist, turn, bend, stoop, climb, and reach overheadMust be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes / odorsAble to sit for long periodsAbility to adhere to personal protective equipment (PPE) policy and maintain individual PPEThis position is considered a safety-sensitive position.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
