Order Entry - Customer Support Specialist

An order entry specialist is responsible for the entry of all customer orders upon receipt of their PO through to the shipment of an order, should any questions or follow-up occur during that time. This role will be working with both external customers and internal employees, such as sales team members and operations, as it pertains specifically to order entry. Interactions will be purposeful as it pertains to the accuracy of order information to ensure the customer’s safety solution requirements can be manufactured as requested.

This role will be managed through KPIs (Key Performance Indicators) on the following:

· No. of orders entered.

· No. of line items entered.

· Order entry accuracy.

Essential Duties: include the following. Other duties may be assigned.

· Represent KIRK in a positive and professional manner through written & verbal communications.

· Ensure delivery of excellent customer service through timely and accurate processing of orders.

· Accurately evaluate and process orders through ERP system.

· Gather and organize all pertinent documentation required for order record.

· Assist in answering/managing customer support call flow.

· Support sales team with customer needs such as order information, customer follow ups, quality issues, and all processes & procedures required.

· Work cross functionally with accounting and operations to follow customer support best practices.

· Perform individual work and assist other team members as needed.

· Other projects and duties as assigned.

Education and Experience:

High school diploma or equivalent required. Previous experience in customer service and or a support role in which internal or external customers were the priority. Experience within a fast-paced manufacturing business is plus.

Other Skills and Abilities:

· Ability to work as a team as well as independently, as needed, to identify and solve problems.

· Ability to tactfully manage stressful and difficult situations.

· Detail oriented and works with a high degree of accuracy.

· Excellent and precise data entry skills.

· Professional communication skills.

· Ability to work in a fast-paced environment.

· Recognize and understand when and how to handle confidential information.

Travel: Occasional overnight travel required

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person