What are the responsibilities and job description for the Personal Lines Customer Service Representative position at Kirk Miller Insurance Agency?
Overview
We are seeking a dedicated and energetic Personal Lines Customer Service Representative to join our team. This role is essential in providing exceptional service and sales to our customers, contributing to a positive customer experience.
Duties
- Manage existing Personal Lines customer policies.
- Upsell and cross-sell insurance products.
- Maintain detailed records of customer interactions and transactions using computerized systems.
- Handle cash transactions and ensure accurate cash handling procedures are followed.
- Collaborate with team members to resolve complex customer issues effectively.
- Participate in training sessions to enhance product knowledge and customer service skills.
Experience
- Previous experience in personal lines customer service role is preferred, especially in a call center environment.
- Bilingual or multilingual abilities are highly desirable to better serve our diverse clientele.
- Proficiency in data entry and computer systems is essential for maintaining accurate records.
- Strong typing skills with attention to detail to ensure effective communication.
- Excellent interpersonal skills with the ability to communicate clearly and effectively with customers.
Join us as we strive to deliver outstanding Personal Lines customer service and build lasting relationships with our customers!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Language:
- Spanish (Required)
License/Certification:
- Personal Lines License (Required)
Ability to Commute:
- San Diego, CA 92131 (Required)
Work Location: In person
Salary : $50,000 - $60,000
