What are the responsibilities and job description for the Customer Experience & Office Coordinator position at Kirk's Family of Natural Brands?
JOB DESCRIPTION
The Customer Experience & Office Coordinator must be a professional, organized and detail-oriented individual. The candidate must have outstanding communication skills, must be reliable and able to multi-task with smile. The individual must be bright and well-rounded oversee and care for our growing team and customer base! Our ideal candidate will be a self-starter and will be the front line to our organization. This position plays a key role in maintaining customer satisfaction and loyalty.
DETAILS
Hours : 37.5 hours / week
Directly Reports to : Customer Service Manager
Type : Full-Time Annual
Pay : $50,000
Work Location : Erlanger, KY
Work Remotely : Not Eligible
ABOUT US
Our business is family owned and operated by two second generation sisters, Molly & Katherine Oliver. With a growing portfolio of over 80 natural personal care products ranging in distribution at Walmart, Kroger, Publix, Amazon and more - we are just getting started! Come Join Us!
RESPONSIBILITIES / JOB DUTIES
Customer Service for All Brands
Respond to incoming customer phone calls and emails with professionalism and knowledge of all products.
Address and resolve customer inquiries, concerns, and complaints in a timely manner.
Maintain accurate records of customer interactions and feedback.
Collaborate with internal teams to address customer needs and ensure smooth service delivery and quality issues.
Proactively identify opportunities to enhance customer satisfaction and retention and internal processes.
Office Coordination :
Oversee daily office operations to ensure efficiency and productivity. o Manage office supplies inventory and place orders as needed.
Coordinate scheduling and event needs such as catering for group meetings, appointments, and events.
Handle incoming and outgoing mail, shipments, and correspondence.
Prepare and maintain documentation, reports, and records.
Ensure the office environment is clean, organized, and well maintained.
Liaise with vendors, contractors, and building management for office repairs and services.
Provide administrative support to senior leadership, as needed to support the ongoing efforts of the company.
Act as the front office greeter, maintaining professional attire and demeanor to create a welcoming environment for visitors and staff.
Qualifications :
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-first mindset.
Ability to multitask and manage time effectively in a fast-paced environment.
Prior experience in customer service or a similar role is preferred.
Professional Attire as front office greeter
Work In Office Position
Must Meet company background verification requirements
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