What are the responsibilities and job description for the Customer Experience position at Kirk's Family of Natural Brands?
Customer Experience and Office Coordinator Role
We are seeking a highly organized and detail-oriented individual to oversee our growing team and customer base. The ideal candidate will be a self-starter with outstanding communication skills, able to multitask and maintain a professional demeanor.
About the Position
- Hours: 37.5 hours/week
- Reports to: Customer Service Manager
- Type: Full-Time Annual
- Pay: $50,000
- Work Location: On-site in Erlanger, KY
- Remote Work: Not Eligible
Responsibilities
Customer Service for All Brands
- Respond to incoming customer inquiries via phone and email, demonstrating product knowledge and professionalism.
- Address customer concerns and complaints in a timely manner, maintaining accurate records of interactions and feedback.
- Collaborate with internal teams to address customer needs and ensure smooth service delivery.
- Identify opportunities to enhance customer satisfaction and retention, as well as improve internal processes.
Office Coordination
- Oversee daily office operations, ensuring efficiency and productivity.
- Manage office supplies inventory and coordinate scheduling and event needs, such as catering for group meetings and appointments.
- Handle mail, shipments, and correspondence, preparing and maintaining documentation, reports, and records as needed.
- Maintain a clean, organized, and welcoming office environment.
- Liaise with vendors, contractors, and building management for office repairs and services.
- Provide administrative support to senior leadership, acting as the front office greeter and maintaining professional attire and demeanor.
Qualifications
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Able to multitask and manage time effectively in a fast-paced environment.
- Prior experience in customer service or a similar role is preferred.
- Must meet company background verification requirements.
Employee Benefits
- 60 free products annually.
- Medical insurance.
- Paid Time Off (PTO).
- Paid holidays.
- 401K with match opportunity.
- More details available in the company handbook.
Salary : $50,000
