What are the responsibilities and job description for the Customer Service Professional position at Kirk's Family of Natural Brands?
Company Overview
Kirk's Family of Natural Brands is a family-owned and operated business, committed to providing high-quality natural personal care products to customers. With a growing portfolio of over 80 products distributed at major retailers, the company is seeking a professional and organized individual to join its team.
Salary and Benefits
- $50,000 annual salary
- 60 free products annually
- Medical insurance
- Paid time off (PTO)
- Paid holidays
- 401K with match opportunity
Job Description
The Customer Experience & Office Coordinator plays a key role in maintaining customer satisfaction and loyalty. Responsibilities include responding to incoming customer phone calls and emails, addressing customer inquiries and concerns, and collaborating with internal teams to ensure smooth service delivery.
Responsibilities
- Respond to customer inquiries and concerns in a timely and professional manner
- Collaborate with internal teams to address customer needs and ensure smooth service delivery
- Manage office operations to ensure efficiency and productivity
- Coordinate scheduling and event needs for the office
Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-first mindset
- Ability to multitask and manage time effectively in a fast-paced environment
- Prior experience in customer service or a similar role preferred
Salary : $50,000
