Martial Arts Studio Manager

Martial Arts Studio Manager

We are a martial arts school in West Chester that offers their employees a chance to make a difference in the lives of the children and adults in the community. We offer a welcoming environment designed to facilitate a family-like experience, while offering training in skills that improve the lives of our students. Our supportive network of coaches and students alike create a place where personal development, critical thinking, fitness, and overall well being flourish.

The Company: Kirk’s Martial Arts and Krav Maga is a family owned self defense school that is widely known for the great care we take with our clients and employees alike.

• We believe in leading by example to set the highest standard.

The Position: We are looking for a studio manager. The pay range we are offering is $20-$30 an hour.

• We offer bonuses based on performance
• We also offer physical training and personal development

Requirements:

• Excellent leadership and management skills to build and develop an inspiring

atmosphere for members and the team

• Excellent sales and customer service skills required that translate into a business

mindset

• Goal-oriented, and the desire to earn a professional wage is a must
• Ability to learn and use our software system
• Ability to stand or sit for up to 8 hours throughout the workday
• Maintaining flexibility to work mornings, days, evenings, and weekends as

business needs dictate

• Must be fluent in English and have excellent written and verbal communication

skills

• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills and familiar with using several Social Media

platforms

• A willingness to not accept mediocrity and a desire to always improve
• Daily and/or occasional travel may be required

Responsibilities:

• Exceeding sales goals and managing operational budgets
• Assumes responsibility for developing and improving selling & enrollment skills

for self and team

• Recruitment, in-studio training, development, and management of some key

team members

• Learn, follow, and implement Kirk’s Martial Arts and Krav Maga systems with mandatory and as-needed communication with Kirk’s Martial Arts and Krav Maga owner needs and requests
• Grow and develop local B2B relationships to enhance membership benefits
• Build and enforce membership community mindset in studio and online
• Execute our sales process for lead generation, follow up, and membership

enrollment

• Emphasize and enforce objectives of Kirk’s Martial Arts and Krav Maga as a fitness and

wellness provider

• Present available services and products to our current members
• Initiate and participate in local and corporate special events (health fairs, grand

openings, contests, community and B2B events) to promote Kirk’s Martial Arts and Krav Maga

• Other duties as assigned

Responsibilities:

Incoming Call Duties:

• Answering the telephones for all incoming calls in an executive manner. Taking

messages and delivering them in a timely fashion to the appropriate person

• Checking messages that may have been left on the machine, and distribute

appropriately

• Keeping track of referrals, i.e. from online trials, a friend, an advertisement, etc.

• Setting appointments for the Introductory lessons

• Problem solve any membership questions or concerns

Outgoing Call Duties:

• Calling on past due memberships or down payments and getting another

method of payment.

• Lead calling and setting appointments for the Introductory lessons

• Must be able to handle objections from cold calling

• Every week a non-attendance report must be run and student should be called

to reinforce attendance for optimal results

Providing Executive Assistance to Parents/Students, and Other Staff Members:

• All parents/students must be greeted with a “Hello” of some kind

• You must handle any membership complaints/compliments

• Renewing members before expiration

• Update any membership changes

• Must be capable to fill out any membership agreement

• Enter new leads into software for accurate reporting

Maintaining and Managing the Pro Shop:

• The Pro Shop must be clean and organized always

• Ringing up new sales / returns

• Closing out / opening up the cash drawer

• Keeping track of low items / special orders and ordering with appropriate

Vendors

Office Maintenance:

• Inventory of office supplies, and picking up what is needed

• Dealing with maintenance issues, i.e. broken mirrors, office equipment, etc. and

setting appointments to have them fixed

• Ordering any office equipment or supplies if needed

• Providing service to any employee in need of help

• Make sure the front desk area is always neat and clean

Marketing the School:

Execute lead generation systems provided in monthly marketing plan, advertising and

promotions

Management Manual:

Follow and complete daily task and business statistics tracking in the Management

Manual

New Enrollments / Upgrade Responsibilities:

• Accomplishing new membership monthly goals

• Accomplishing upgrade goals for all upgrade programs

Selling Program Packages:

• Accomplish membership and equipment package revenue goals

Revenue Goals:

Meeting revenue goals through the following, down payments, paid-in-fulls, and

equipment packages for new and upgrade membership sales, in addition to

miscellaneous pro shop sales, tournaments, testing fees and events.

Developing Suggestions, Ideas, and Improvements:

• Giving feedback from any parents/students for improvements to the school or

classes

• Developing strategy and bringing high level ideas to ownership

Position Overview:

A martial arts studio manager is a person that is passionate about the value martial arts

adds to a person’s life. They understand that to introduce the wonderful world of

martial arts to as many people in their community as possible they must be fully

invested in their education to market and sell martial arts lessons.

So, before anyone should consider the position of studio manager, they need to have

an organic passion, motivation, and excitement for improving the lives of others

through the vehicle of their martial arts journey. Next, this person needs to be all in

when it comes to their education and implementation of the Kirk’s Martial Arts and Krav Maga

marketing and sales systems. It is these tried and true systems that make up the map a

manager’s success; thus, obtaining the company’s, and their, personal financial goals.

The studio manager’s position, when maximized, can double the gross income of a

studio. A studio manager is usually the first contact that a prospective client has within

our studio.. They must be friendly, professional, personable, and approachable. A studio manager must be detailed, organized, proficient, and be a self-starter.

The Location: Kirk’s Martial Arts and Krav Maga is based in West Chester, PA.

Why Should You Apply?

• Competitive Pay

• Personal Development

• Great work environment that prioritizes health and wellness

• Opportunities for on the job training.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Gym membership
• On-the-job training
• Paid training
• Professional development assistance

Ability to Commute:

• West Chester, PA 19380 (Preferred)

Ability to Relocate:

• West Chester, PA 19380: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $30