What are the responsibilities and job description for the Senior Assistant Manager position at Kirkland’s Home?
Overview
The Senior Assistant Manager supports and executes all aspects of operations and merchandising for their store in partnership with the Store Manager. The Senior Assistant is responsible for driving business results through the effective coaching of the store team. Areas of focus include sales and profit growth, expense control, promotional and merchandising execution, store management and team development, and exceptional customer experience. This role is intended to support the succession planning efforts and company growth and the expectation is that that the Senior Assistant will be willing, ready and able to assume the role of a Store Manager within a 12 month timeframe should one become available.
Responsibilities
- Leads, supports and values Customer Service in both the in store and online shopping experience.
- Greets every customer with enthusiasm, maintains a positive, can do attitude at all times.
- Proactively engages with customers, reads cues and responds appropriately.
- Educates each customer on current promotions and merchandise assortment to support buying decisions.
- Makes suggestions to build the customer’s basket that compliments the customer’s choices.
- Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
- Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
- Responsible for driving profitable sales, protecting company assets and support of the Company Handbook in support of the Store Manager.
- Understands store performance targets and monitors achievement of benchmarks and goals.
- Uses objective business analysis to evaluate business choices in partnership with the Store Manager.
- Observes trends and patterns to determine root causes of problems and identify solutions.
- Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and responsible for recommending sound hiring decisions to the Store Manager.
- Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
- Supports an atmosphere where all team members are held accountable for both individual and team performance.
- Ensures understanding of strategies, change initiatives, business opportunities and communicates them in compelling ways to their store team.
- Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
- Supports store opportunities that are consistent with company strategies and takes action to address these opportunities.
- Executes changes in initiatives and direction appropriately and timely in order to drive results.
- Travel occasionally to the other store locations to support as needed.
- Champions and demonstrates a commitment to Kirkland’s Values
- May perform other job duties as needed.
Qualifications
