What are the responsibilities and job description for the Customer Service Representative position at Kirkwood Glass?
Responsibilities:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns
- Upsell products and services to customers to maximize sales opportunities
- Communicate effectively and professionally with customers, ensuring a positive experience
- Conduct outbound calls to follow up on customer requests or resolve any issues
- Perform data entry tasks accurately and efficiently
-Skills:
- Strong customer service skills with the ability to handle difficult or irate customers in a professional manner
- Excellent phone etiquette and communication skills
- Sales experience is preferred but not required
- Proficient in data entry and navigating computer systems
- Bilingual skills, particularly in Spanish, are highly desirable
As a Customer Service Representative, you will play a vital role in providing exceptional service to our customers. Your ability to communicate effectively, upsell products, and handle inquiries will contribute to our overall success. If you are a motivated individual with excellent customer service skills, we encourage you to apply for this position.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $14 - $16