What are the responsibilities and job description for the Support professional position at Kirsten and Associates?
This is a remote position.
About the Client
Provides emergency roadside assistance to customers who have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner's package.
Eleven out of fifteen top insurance carriers support their customers through this service, and 75% of new passenger vehicles sold in the U.
S. rely on it to provide their customers with roadside assistance.
What to Expect
On a day-to-day basis, Service Partners can expect to participate in the following activities using the new and exciting Next Generation Platform (NGP) :
24 / 7 service of inbound calls for roadside assistance and other service requests from client’s customers and / or client account representatives for assistance with items such as :
a vehicle that won’t start
flat tire(s)
keys locked inside a car
vehicle out of gas
vehicle in an accident
- Place outbound calls to the list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
- Possible outbound calls to client, client’s customers and / or client account representatives for status and clarification purposes.
- Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
- Outbound coordination with client’s service providers & possible follow-up calls for clarification and / or additional calls for secondary services
- Probe to identify the needs of the customer based on the vehicle’s inoperable situation
- Identify the customer’s location using Google Maps and other client tools
- Provide policy coverage details based on the specific client program
- Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
- Provide status updates to customers calling after the initial request for assistance was processed
Requirements
Capabilities of Top Performing Service Partners for this Program
This is a best-fit opportunity for Service Partners who want to service from 8 : 00 a.m. 12 : 00 p.m. ET and / or 4 : 00 p.
A working knowledge of Google Maps and other mapping resources.
Benefits
Affordable PPO Healthcare and Dental Options Available
Last updated : 2024-11-15